Dynamic Loan & Tax Services Specialist

WAC-AL World Acceptance Corporation of Alabama; Huntsville (AL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Long-term disability

Mental health support

401(k) with company match

Paid holidays and vacation

Job summary

World Acceptance Corporation in Huntsville, AL is seeking a Financial Services Representative to drive loan sales, manage past-due accounts, prepare tax returns, and work closely with customers to meet financial needs. This role requires daily outbound calling, high-volume collections, in-person meetings, and closing loans.

Competitive hourly pay with performance-based bonuses and growth opportunities. The position emphasizes a fast-paced, customer‑facing environment with training and a clear

Qualifications

• High school diploma or equivalent.
• Valid driver’s license, reliable transportation, and current insurance.
• Ability to obtain required insurance licensing.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, tax services, and new business generation; thrive in a high‑volume, phone‑intensive environment
• Manage delinquent accounts by securing payments and setting payment arrangements
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax‑related questions in compliance with company policies and applicable regulations
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution
• Process payments, account updates, tax‑related documentation, and document all activity in company systems
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation
• Handle and balance cash, and complete required bank runs to deliver deposits
• Follow company policies, procedures, and regulatory requirements
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Skills

Sales experience

Customer service

Collections

High-volume calls

Communication

Data entry / basic computer skills

Education

High school diploma or equivalent

Job description

World Acceptance Corporation in Huntsville, AL is seeking a Financial Services Representative to drive loan sales, manage past-due accounts, prepare tax returns, and work closely with customers to meet financial needs. This role requires daily outbound calling, high-volume collections, in-person meetings, and closing loans.

Competitive hourly pay with performance-based bonuses and growth opportunities. The position emphasizes a fast-paced, customer‑facing environment with training and a clear