Loan Solutions Advisor

OneMain Financial Group; Hillman Township (MN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial Group in Minnesota is seeking a customer-focused role focused on loan lifecycle management and compliant collections. The role emphasizes multitasking, empathy, and helping customers through the loan process across channels.

The position is on-site, Monday-Friday with possible extended hours, and offers an annual salary plus incentives, with comprehensive benefits. A high school diploma is required; bilingual Spanish is preferred.

Qualifications

• Sales, Collections or Customer Service experience preferred.
• Bilingual - Spanish preferred.

Responsibilities

• Multitask and adapt to dynamic role demands for timely service.
• Exceed customer expectations through empathy and encouragement to achieve branch goals.
• Develop new connections and maintain relationships by engaging customers through loan process and lifecycle.
• Manage loan lifecycle, including collections, while complying with relevant laws and regulations.
• Engage with customers and other departments via phone, email, chat and in-house systems.
• Demonstrate drive and goal-oriented mindset to achieve results.
• Educate customers on optional insurance products and explain loan terms and options clearly.

Skills

Sales experience

Collections experience

Customer service experience

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain Financial Group in Minnesota is seeking a customer-focused role focused on loan lifecycle management and compliant collections. The role emphasizes multitasking, empathy, and helping customers through the loan process across channels.

The position is on-site, Monday-Friday with possible extended hours, and offers an annual salary plus incentives, with comprehensive benefits. A high school diploma is required; bilingual Spanish is preferred.