Loan Solutions Advisor

Jobtome; Lake Stevens (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health and wellbeing options including

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking to fill an on-site role focused on loan sales and exceptional customer service. The position emphasizes empathy, effective communication, and the ability to manage loan life cycles, including collections, within regulatory guidelines.

Successful candidates will engage customers across phone, email, and chat, expanding connections and delivering tailored solutions. A background in sales or collections and Spanish language skills are pluses.

Qualifications

• High School Diploma or GED required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual - Spanish preferred.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Skills

Customer service

Empathy

Communication

Multitasking

Education

High School Diploma or GED

Tools

In-house loan systems

Job description

OneMain Financial is seeking to fill an on-site role focused on loan sales and exceptional customer service. The position emphasizes empathy, effective communication, and the ability to manage loan life cycles, including collections, within regulatory guidelines.

Successful candidates will engage customers across phone, email, and chat, expanding connections and delivering tailored solutions. A background in sales or collections and Spanish language skills are pluses.