Loan Solutions Advisor

OneMain Financial Group; City of Elmira (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial Group is seeking a customer-focused professional to support loan customers from application through repayment. You will multitask across channels, delivering timely service and tailoring solutions to each borrower's needs.

The role emphasizes compliant collections when needed, educating clients about loan terms and optional insurance products, and collaborating with other departments to meet branch goals. On-site schedule includes weekday hours with occasional Saturdays.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Multitask and adapt to dynamic demands to deliver timely, efficient service.
• Exceed customer expectations with ease, empathy and encouragement to meet goals.
• Develop and maintain connections with customers throughout the loan process with tailored solutions.
• Manage the loan life cycle including collections while complying with laws and regulations.
• Engage customers via phone, email, chat and our in-house systems.
• Demonstrate drive to achieve goals and maintain a proactive attitude.
• Educate customers on optional insurance products and loan terms.

Skills

Customer service

Sales

Collections

Bilingual Spanish

Education

High School Diploma or GED

Tools

In-house systems

Job description

OneMain Financial Group is seeking a customer-focused professional to support loan customers from application through repayment. You will multitask across channels, delivering timely service and tailoring solutions to each borrower's needs.

The role emphasizes compliant collections when needed, educating clients about loan terms and optional insurance products, and collaborating with other departments to meet branch goals. On-site schedule includes weekday hours with occasional Saturdays.