Loan Solutions Advisor

OneMain Financial Group; Danville (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

PTO

Sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial Group is seeking a customer-focused professional to manage the loan process from start to finish. The role emphasizes service excellence, empathy, and effective communication across multiple channels including phone, email, and chat.

You will guide customers through loan options, insurance products, and lifecycle milestones, while aligning with branch goals. The position requires a High School Diploma or GED, with preferred experience in Sales, Collections or Customer Service

Qualifications

• High School Diploma or GED required.

Responsibilities

• Multitask and adapt to dynamic demands to provide timely, efficient service.
• Exceed customer expectations with ease, empathy and encouragement to support branch goals.
• Develop connections and maintain relationships by engaging customers through the loan process with tailored solutions.
• Manage loan life cycle, including collections, while complying with applicable laws and regulations.
• Engage with customers and other departments via phone, email, chat, and in-house systems.
• Show passion for achievement and maintain a results-driven attitude.
• Educate customers on optional insurance products and explain loan terms and options clearly.

Skills

Customer service

Sales

Bilingual Spanish

Communication

Education

High School Diploma or GED

Job description

OneMain Financial Group is seeking a customer-focused professional to manage the loan process from start to finish. The role emphasizes service excellence, empathy, and effective communication across multiple channels including phone, email, and chat.

You will guide customers through loan options, insurance products, and lifecycle milestones, while aligning with branch goals. The position requires a High School Diploma or GED, with preferred experience in Sales, Collections or Customer Service