Loan Solutions Advisor

OneMain Financial Group; Tuscarora Township (MI); Presencial; USD 32.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Paid time off

Paid holidays

Volunteer time

Descripción de la vacante

OneMain Financial Group in Michigan is hiring to support customer loan processes on-site. The role emphasizes multitasking, empathy, and proactive engagement with clients to meet branch goals while ensuring timely service.

You will develop connections, manage loan lifecycles including collections within regulatory guidelines, and educate customers on insurance options. A high school diploma and experience in sales, collections, or service are preferred; Spanish bilinguality is a plus.

Formación

• High School Diploma or GED is required.
• Preferred: Sales, Collections or Customer Service experience.
• Bilingual Spanish is a plus.

Responsabilidades

• Multitask and adapt to dynamic demands while delivering timely, efficient service.
• Exceed customer expectations through ease, empathy and encouragement to meet individual and branch goals.
• Develop new connections and maintain relationships by engaging customers throughout the loan process and life cycle with tailored solutions.
• Manage the life cycle of loans, including collections activities while complying with applicable laws and regulations.
• Engage with customers and other departments via phone, email, chat and our in-house systems.
• Demonstrate passion for achievement and a goal-oriented mindset.
• Educate customers on optional insurance products to ensure understanding of loans, terms, and options.

Conocimientos

Customer Service

Sales

Collections experience

Educación

High School Diploma or GED

Herramientas

In-house systems

Descripción del empleo

OneMain Financial Group in Michigan is hiring to support customer loan processes on-site. The role emphasizes multitasking, empathy, and proactive engagement with clients to meet branch goals while ensuring timely service.

You will develop connections, manage loan lifecycles including collections within regulatory guidelines, and educate customers on insurance options. A high school diploma and experience in sales, collections, or service are preferred; Spanish bilinguality is a plus.