Loan Solutions Specialist - Customer Growth & Service

OneMain Financial Group; Hillman Township (MN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Stock purchase plan

Tuition reimbursement

Paid time off

Paid holidays

Volunteer time

Job summary

OneMain Financial Group is hiring for an onsite role in Minnesota, focusing on delivering timely, empathetic service to customers through multiple channels. You will manage loan lifecycles, including collections, while ensuring compliance with applicable laws and standards.

The ideal candidate has strong multitasking and communication skills, with preferred experience in sales, collections or customer service. Bilingual Spanish is a plus.

Qualifications

• High School Diploma or GED is required.
• Sales, Collections or Customer Service experience is preferred.
• Bilingual in Spanish is preferred.

Responsibilities

• Multitask and adapt to dynamic demands to deliver timely, efficient service.
• Exceed customer expectations with empathy and encouragement to meet goals.
• Develop connections with customers and present tailored loan solutions.
• Manage loan life cycle, including collections, while complying with laws.
• Interact with customers via phone, email, chat and internal systems.
• Demonstrate achievement drive and goal orientation.
• Educate customers on optional insurance products and loan terms.

Skills

Multitasking

Customer service

Communication

Sales experience

Spanish language

Education

High School Diploma or GED

Job description

OneMain Financial Group is hiring for an onsite role in Minnesota, focusing on delivering timely, empathetic service to customers through multiple channels. You will manage loan lifecycles, including collections, while ensuring compliance with applicable laws and standards.

The ideal candidate has strong multitasking and communication skills, with preferred experience in sales, collections or customer service. Bilingual Spanish is a plus.