Loan Servicing Specialist - Customer Focus & Compliance

Northwest Bank; Warren (Warren County); On-site; USD 42,000 - 62,000; Full time

Job summary

Northwest Bank is seeking a Loan Servicing Specialist to provide comprehensive support across loan servicing activities and related systems. The role emphasizes accurate processing, strong customer service, and adherence to internal policies and regulatory requirements.

The position requires several years of banking, lending, and customer service experience, with proficiency in Microsoft Office and related servicing software. Team collaboration and attention to detail are essential.

Qualifications

• High school diploma or equivalent required.
• 3-5 years related banking/lending experience.
• 2-6 years customer service experience.
• 2-6 years technological or relevant experience.

Responsibilities

• Provide support across loan servicing functions and related systems.
• Review and respond to customer correspondence.
• Ensure compliance with company policies and regulations.
• Maintain knowledge of loan servicing products and processes.
• Deliver excellent customer and business unit support.

Education

High School Diploma or equivalent

Job description

Northwest Bank is seeking a Loan Servicing Specialist to provide comprehensive support across loan servicing activities and related systems. The role emphasizes accurate processing, strong customer service, and adherence to internal policies and regulatory requirements.

The position requires several years of banking, lending, and customer service experience, with proficiency in Microsoft Office and related servicing software. Team collaboration and attention to detail are essential.