Loan Servicing Specialist: Customer Care & Operations

Northwest Bank; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Northwest Bank is seeking a Loan Servicing Specialist to support all aspects of loan servicing and maintain up‑to‑date knowledge of servicing systems and processes.

The role requires 3–5 years of related banking experience, solid customer service skills, and proficient use of Microsoft Office. You will work collaboratively within the team to handle customer correspondence, ensure regulatory compliance, and help improve procedures.

Qualifications

• Ability to establish effective working relationships and solve problems.
• Clear and concise communication, oral and written.
• Able to listen actively and share information across teams.

Responsibilities

• Support all areas of loan servicing and maintain knowledge of servicing systems.
• Maximize technology tools; partner with vendors and agencies.
• Review and send customer correspondence; ensure regulatory compliance.
• Provide exceptional customer service and team support.
• Identify and propose improvements to procedures and quality controls.

Skills

Customer service

MS Office

Time management

Multitasking

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest Bank is seeking a Loan Servicing Specialist to support all aspects of loan servicing and maintain up‑to‑date knowledge of servicing systems and processes.

The role requires 3–5 years of related banking experience, solid customer service skills, and proficient use of Microsoft Office. You will work collaboratively within the team to handle customer correspondence, ensure regulatory compliance, and help improve procedures.