Loan Servicing Specialist

Northwest Bank; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Northwest Bank is seeking a Loan Servicing Specialist to support all aspects of loan servicing and maintain up‑to‑date knowledge of servicing systems and processes.

The role requires 3–5 years of related banking experience, solid customer service skills, and proficient use of Microsoft Office. You will work collaboratively within the team to handle customer correspondence, ensure regulatory compliance, and help improve procedures.

Qualifications

• Ability to establish effective working relationships and solve problems.
• Clear and concise communication, oral and written.
• Able to listen actively and share information across teams.

Responsibilities

• Support all areas of loan servicing and maintain knowledge of servicing systems.
• Maximize technology tools; partner with vendors and agencies.
• Review and send customer correspondence; ensure regulatory compliance.
• Provide exceptional customer service and team support.
• Identify and propose improvements to procedures and quality controls.

Skills

Customer service

MS Office

Time management

Multitasking

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

The Loan Servicing Specialist is responsible to provide support to all areas of loan servicing while keeping working knowledge of loan servicing systems and processes.

Essential Functions

• Maximize technology tools available
• Partner with third party vendors and agencies
• Review and sending customer correspondence
• Ensure compliance with Company policies and practices, Federal / State regulations, accuracy of information, service levels are being met, and total quality of work preformed
• Master departmental policies and procedures
• Provide exceptional customer service
• Self-learn/ knowledge of appropriate loan servicing support systems
• Provide excellent customer and business unit support service
• Maintain knowledge of job specific products and services
• Interact as appropriate with other business units within the bank
• Manage work queues / workflows as needed
• Support for testing of new products and services
• Identify and resolve customer service issues
• Recommend improvements to procedures
• Review appropriate departmental records and processes
• Recommend quality control enhancements

Additional Essential Functions

• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on‑site equipment

Additional Responsibilities

• Complete special projects upon request

Safety and Health for those without supervisory duties

• Abide by the rules of the safety and loss prevention program
• Perform work tasks in a safe manner
• Report any and all injuries to supervisor
• Know what to do in case of an emergency

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diploma

or equivalent

Work Experience

3 - 5 years related banking/lending experience

2 - 6 years customer service experience

2 - 6 years technological or relevant experience

General Employee Knowledge, Skills, and Abilities

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Additional Knowledge, Skills and Abilities

Proficient with Microsoft Office software.

Applicant must demonstrate organizational, time management, and basic computer navigational skills.

Applicant must be able to multitask and handle workloads with deadlines.

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.