Loan Servicing Specialist

LE001 Northwest Bank; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

The Loan Servicing Specialist at Northwest Bank’s PA0736 Administration Center provides support across loan servicing functions, maintaining knowledge of systems and processes to ensure accurate and timely service.

You will collaborate with internal teams and external vendors, handle customer correspondence, test new products, and contribute to quality control improvements while upholding regulatory requirements.

Qualifications

• Must have High School Diploma or equivalent.
• 3-5 years related banking/lending experience is preferred.
• 2-6 years customer service experience is expected.
• 2-6 years technological or relevant experience is advantageous.

Responsibilities

• Maximize technology tools available.
• Partner with third party vendors and agencies.
• Review and send customer correspondence.
• Ensure compliance with policies, regulations, accuracy, service levels and quality.

Skills

Microsoft Office

Time management

Organizational skills

Communication

Education

High School Diploma or equivalent

Job description

PA0736 Administration Center Job Description

The Loan Servicing Specialist is responsible to provide support to all areas of loan servicing while keeping working knowledge of loan servicing systems and processes.

Essential Functions

• Maximize technology tools available
• Partner with third party vendors and agencies
• Review and sending customer correspondence
• Ensure compliance with Company policies and practices, Federal / State regulations, accuracy of information, service levels are being met, and total quality of work preformed
• Master departmental policies and procedures
• Provide exceptional customer service
• Self-learn/ knowledge of appropriate loan servicing support systems
• Provide excellent customer and business unit support service
• Maintain knowledge of job specific products and services
• Interact as appropriate with other business units within the bank
• Manage work queues / workflows as needed
• Support for testing of new products and services
• Identify and resolve customer service issues
• Recommend improvements to procedures
• Review appropriate departmental records and processes
• Recommend quality control enhancements

Additional Essential Functions

• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Additional Responsibilities

• Complete special projects upon request
• Safety and Health for those without supervisory duties
• Abide by the rules of the safety and loss prevention program
• Perform work tasks in a safe manner
• Report any and all injuries to supervisor
• Know what to do in case of an emergency

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education High School Diploma or equivalent
• Work Experience 3 - 5 years related banking/lending experience
• 2 - 6 years customer service experience
• 2 - 6 years technological or relevant experience

General Employee Knowledge, Skills, and Abilities

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Additional Knowledge, Skills and Abilities

Proficient with Microsoft Office software. Applicant must demonstrate organizational, time management, and basic computer navigational skills. Applicant must be able to multitask and handle workloads with deadlines.

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. At Northwest, we’re here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.