Loan Servicing Specialist: Customer-Driven Ops Expert

Northwest; Warren, Northern (Warren County, KY); Hybrid; USD 45,000 - 75,000; Full time

Job summary

Northwest is seeking a Loan Servicing Specialist to support all areas of loan servicing and maintain knowledge of servicing systems and processes.

You will maximize technology tools, partner with vendors, review correspondence, ensure compliance, and provide excellent customer service while coordinating with other business units. Strong organizational skills and willingness to learn are essential.

Qualifications

• High School Diploma or equivalent.
• 3–5 years related banking/lending experience.
• 2–6 years customer service experience.
• 2–6 years technological or relevant experience.

Responsibilities

• Provide support to all areas of loan servicing and maintain knowledge of servicing systems.
• Maximize technology tools and coordinate with third-party vendors/agencies.
• Review and send customer correspondence; ensure regulatory compliance.
• Interact with other business units and manage work queues/workflows.
• Support testing of new products/services and identify process improvements.

Skills

Customer service

Banking operations

Time management

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Loan servicing software

Data entry

Job description

Northwest is seeking a Loan Servicing Specialist to support all areas of loan servicing and maintain knowledge of servicing systems and processes.

You will maximize technology tools, partner with vendors, review correspondence, ensure compliance, and provide excellent customer service while coordinating with other business units. Strong organizational skills and willingness to learn are essential.