Loan Servicing Specialist: Customer-Focused & Tech-Savvy

LE001 Northwest Bank; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

The Loan Servicing Specialist at Northwest Bank’s PA0736 Administration Center provides support across loan servicing functions, maintaining knowledge of systems and processes to ensure accurate and timely service.

You will collaborate with internal teams and external vendors, handle customer correspondence, test new products, and contribute to quality control improvements while upholding regulatory requirements.

Qualifications

• Must have High School Diploma or equivalent.
• 3-5 years related banking/lending experience is preferred.
• 2-6 years customer service experience is expected.
• 2-6 years technological or relevant experience is advantageous.

Responsibilities

• Maximize technology tools available.
• Partner with third party vendors and agencies.
• Review and send customer correspondence.
• Ensure compliance with policies, regulations, accuracy, service levels and quality.

Skills

Microsoft Office

Time management

Organizational skills

Communication

Education

High School Diploma or equivalent

Job description

The Loan Servicing Specialist at Northwest Bank’s PA0736 Administration Center provides support across loan servicing functions, maintaining knowledge of systems and processes to ensure accurate and timely service.

You will collaborate with internal teams and external vendors, handle customer correspondence, test new products, and contribute to quality control improvements while upholding regulatory requirements.