Loan Servicing Pro: Customer Care & Operations

Socket.dev; Ionia (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation package

Flexible paid time off

Volunteer opportunities

Job summary

Independent Bank is seeking a Loan Servicing Support Specialist to deliver exceptional service to customers and support our Loan Servicing departments. You’ll handle daily clerical tasks, manage inbound and outbound calls, and ensure timely, professional assistance with loan needs.

You’ll collaborate with General Servicing, Escrow, Payoff/Discharge, and other teams, edit loan inputs, prepare reports, image documents, and perform research as required.

Qualifications

• High school diploma or equivalent is required.
• Mortgage/consumer loan servicing experience preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Handle inbound and outbound calls to customers with loan questions.
• Edit loan input categories and record errors with corrective maintenance.
• Prepare and run reports within Servicing and related departments.
• Assist in imaging documents and provide research as needed.
• Collaborate with various Loan Servicing teams and supervisors.

Skills

Interpersonal communication

Attention to detail

Team collaboration

Self-motivation

Education

High school diploma or equivalent

Tools

FIServ

Image Centre

Encompass

Word

Excel

Outlook

Job description

Independent Bank is seeking a Loan Servicing Support Specialist to deliver exceptional service to customers and support our Loan Servicing departments. You’ll handle daily clerical tasks, manage inbound and outbound calls, and ensure timely, professional assistance with loan needs.

You’ll collaborate with General Servicing, Escrow, Payoff/Discharge, and other teams, edit loan inputs, prepare reports, image documents, and perform research as required.