Loan Servicing Quality Assurance Coordinator

Fidelity Cooperative Bank; Leominster (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Fidelity Cooperative Bank is seeking a Loan Servicing Quality Control Coordinator to oversee quality control in the secondary market and pre-closing activities. Under the Loan Servicing Manager, you will supervise the desk's daily operations and monitor residential and consumer loan activity for compliance with bank policies.

You will ensure accurate rate updates, manage the lock desk, and coordinate post-closing conditions while maintaining data integrity and regulatory compliance across all

Qualifications

• 3 years of experience in residential secondary market, closing and servicing portfolios (FHLMC/FNMA)
• Detail-oriented with strong organizational and time management
• Independent worker who collaborates well with lending team

Responsibilities

• Provide high level customer service to employees, customers, and community.
• Update mortgage and equity rates in loan origination system and website.
• Manage the lock desk: confirm rate locks, handle investor contracts, monitor pipeline.
• Ensure timely delivery of loan sales in the secondary market with proper documentation.
• Coordinate post-closing conditions and review all closed residential and consumer loans.
• Monitor loan setup, data integrity, and conduct regular file maintenance reviews.
• Prepare and distribute monthly self-monitoring reports and seek process improvements.

Skills

Customer service

Attention to detail

Organizational skills

Time management

Cyber security awareness

Mortgage industry knowledge

Education

Bachelor's Degree preferred

Tools

Loan origination system

Job description

Fidelity Cooperative Bank is seeking a Loan Servicing Quality Control Coordinator to oversee quality control in the secondary market and pre-closing activities. Under the Loan Servicing Manager, you will supervise the desk's daily operations and monitor residential and consumer loan activity for compliance with bank policies.

You will ensure accurate rate updates, manage the lock desk, and coordinate post-closing conditions while maintaining data integrity and regulatory compliance across all