Loan Servicing Quality Control Coordinator - Hybrid (Temp)

Mutual Bancorp and its Subsidiaries; Leominster (MA); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Mutual Bancorp and its Subsidiaries seeks a Loan Servicing Quality Control Coordinator (Temporary) to manage the daily secondary market desk and monitor residential loan activities. You will ensure compliance with policies while supporting rate lock management, post-closing review, and investor QC requests.

The role requires at least three years in the residential secondary market, attention to detail, and strong organizational skills.

Qualifications

• Bachelor's degree preferred.
• Three years of experience in residential secondary market, including FHLMC and FNMA loans.
• Detail-oriented with strong organizational and time management skills.
• Must be able to interact well with lending team.
• Must have cyber security awareness.

Responsibilities

• Provide the highest level of customer service to employees, customers/clients and the community.
• Accurate and timely update of daily mortgage and equity interest rates in the loan origination system and website.
• Manage the lock desk, including confirming rate locks, taking investor contracts, monitoring the contract pipeline.
• Accurate and timely delivery of loan sales in the secondary market, ensuring deadlines are met and appropriate documentation is delivered.
• Manage all investor QC requests, including collecting and delivering requested documentation.
• Manage all post-closing conditions, ensuring timely delivery of trailing documents and perform a full document review on all closed residential and consumer loans.
• Responsible for monitoring and compliance with loan setup review and data integrity checkpoints.
• Review and validate critical file maintenance in a timely manner for the department.
• Prepare and distribute monthly self-monitoring reports. Improving current processes and mitigating controls to aid the organization with identifying errors that could be costly and unfavorable for the Bank.
• Perform all duties in accordance with prescribed regulatory compliance guidelines.
• Other duties may be required.

Skills

Detail-oriented

Strong organizational skills

Time management

Independent worker

Cyber security awareness

Education

Bachelor's degree preferred

Job description

Mutual Bancorp and its Subsidiaries seeks a Loan Servicing Quality Control Coordinator (Temporary) to manage the daily secondary market desk and monitor residential loan activities. You will ensure compliance with policies while supporting rate lock management, post-closing review, and investor QC requests.

The role requires at least three years in the residential secondary market, attention to detail, and strong organizational skills.