Mortgage Loan Servicing Quality Control Specialist (Hybrid)

Fidelity Co-Operative Bank; Leominster (MA); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Fidelity Co-Operative Bank is seeking a Loan Servicing Quality Control Coordinator (Temporary) to support the Loan Servicing team. The role focuses on quality control, pre-closing secondary market tasks, and supervising daily secondary market desk activities.

You will monitor residential and consumer loan activity, ensure compliance with policies, and help improve controls and processes to reduce errors and costs for the bank.

Qualifications

• Three years of experience in residential secondary market, closing/servicing portfolios incl. FHLMC and FNMA.
• Detail-oriented with strong organizational and time management skills.
• Independent worker who interacts well with the lending team.
• Cyber security awareness to protect the digital environment.

Responsibilities

• Provide high level customer service to employees, customers and community.
• Update daily mortgage and equity interest rates in LO/website.
• Manage the lock desk, confirm rate locks, and monitor contracts.
• Deliver loan sales documentation timely and accurately.
• Handle investor QC requests and provide requested documentation.
• Manage post-closing conditions and review all closed loans.
• Monitor loan setup review and data integrity checkpoints.
• Review critical file maintenance in a timely manner.
• Prepare and distribute monthly self-monitoring reports and improve processes.
• Perform duties in line with regulatory compliance guidelines.
• Other duties as required.

Skills

Customer service

Organizational skills

Time management

Cyber security awareness

Independent worker

Education

Bachelor's Degree preferred

Job description

Fidelity Co-Operative Bank is seeking a Loan Servicing Quality Control Coordinator (Temporary) to support the Loan Servicing team. The role focuses on quality control, pre-closing secondary market tasks, and supervising daily secondary market desk activities.

You will monitor residential and consumer loan activity, ensure compliance with policies, and help improve controls and processes to reduce errors and costs for the bank.