Loan Servicing Quality Control Coordinator - Temporary

Fidelity Bank; Leominster (MA); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Fidelity Bank in Leominster, MA is seeking a Temporary Loan Servicing Quality Control Coordinator to oversee daily secondary market activities. Hybrid work arrangement and full-time hours apply, supporting mortgage and consumer loan processes.

The role emphasizes meticulous review, timely rate updates, and documentation integrity to ensure compliance and efficient service for customers and colleagues.

Qualifications

• Three years of experience working with residential secondary market, closing and servicing portfolios, including FHLMC and FNMA loans.
• Detail-oriented with strong organizational and time management skills.
• Independent worker who can interact with lending team.
• Cyber security awareness to protect digital environment.

Responsibilities

• Provide the highest level of customer service in a positive, courteous, and enthusiastic manner to employees, customers/clients and the community.
• Accurate and timely update of daily mortgage and equity interest rates in the Bank’s loan origination system and website.
• Manage the lock desk, including confirming rate locks, taking investor contracts, monitoring the contract pipeline.
• Accurate and timely delivery of loan sales in the secondary market, ensuring deadlines are met and appropriate documentation is delivered.
• Manage all investor QC requests, including collecting and delivering requested documentation.
• Manage all post-closing conditions, ensuring timely delivery of trailing documents and perform a full document review on all closed residential and consumer loans.
• Responsible for monitoring and compliance with loan setup review and data integrity checkpoints.
• Review and validate critical file maintenance in a timely manner for the department.
• Prepare and distribute monthly self-monitoring reports. Improving current processes and mitigating controls to aid the organization with identifying errors that could be costly and unfavorable for the Bank.
• Perform all duties in accordance with prescribed regulatory compliance guidelines.
• Other duties may be required.

Skills

Attention to detail

Organizational skills

Time management

Customer service

Education

Bachelor's Degree

Job description

Loan Servicing Quality Control Coordinator - Temporary

Job Category: Lending

Requisition Number: LOANS003052

• Posted : October 13, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

• Pay or shift range: $21.55 USD to $26.07 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Salary Grade: 13

The Loan Servicing Quality Control Coordinator plays a vital role within Loan Servicing, performing a variety of quality control and pre-closing secondary market duties. Under the supervision of the Loan Servicing Manager, manages the daily activities of the secondary market desk as well as monitoring residential and consumer loan activities to ensure in compliance with all department policy and procedures

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

All associates of the Bank, regardless of title or responsibilities, must share a common commitment to creating and expanding the Life Design Culture of the Bank through building relationships, providing a seamless customer experience at every touch point, ensuring the customers best interests, and increasing customer value at every opportunity.

1. Provide the highest level of customer service in a positive, courteous, and enthusiastic manner to employees, customers/clients and the community.

2. Accurate and timely update of daily mortgage and equity interest rates in the Bank’s loan origination system and website.

3. Manage the lock desk, including confirming rate locks, taking investor contracts, monitoring the contract pipeline

4. Accurate and timely delivery of loan sales in the secondary market, ensuring deadlines are met and appropriate documentation is delivered.

5. Manage all investor QC requests, including collecting and delivering requested documentation

6. Manage all post-closing conditions, ensuring timely delivery of trailing documents and perform a full document review on all closed residential and consumer loans.

7. Responsible for monitoring and compliance with loan setup review and data integrity checkpoints.

8. Review and validate critical file maintenance in a timely manner for the department.

9. Prepare and distribute monthly self-monitoring reports. Improving current processes and mitigating controls to aid the organization with identifying errors that could be costly and unfavorable for the Bank.

10. Perform all duties in accordance with prescribed regulatory compliance guidelines.

11. Other duties may be required.

EDUCATION & CERTIFICATIONS:

• Bachelor's Degree preferred.

QUALIFICATIONS :

• Three years of experience working with in the residential secondary market, closing and servicing portfolios, including FHLMC and FNMA loans.
• Must be detailed-oriented, demonstrate strong organizational and time management skills, have a positive attitude and a commitment to outstanding service.
• Must be a responsible and independent worker who can interact well with other members of the lending team.
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.