Loan Servicing Quality Control Coordinator - Temporary

Fidelity Co-Operative Bank; Leominster (MA); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Fidelity Co-Operative Bank is seeking a Loan Servicing Quality Control Coordinator (Temporary) to support the Loan Servicing team. The role focuses on quality control, pre-closing secondary market tasks, and supervising daily secondary market desk activities.

You will monitor residential and consumer loan activity, ensure compliance with policies, and help improve controls and processes to reduce errors and costs for the bank.

Qualifications

• Three years of experience in residential secondary market, closing/servicing portfolios incl. FHLMC and FNMA.
• Detail-oriented with strong organizational and time management skills.
• Independent worker who interacts well with the lending team.
• Cyber security awareness to protect the digital environment.

Responsibilities

• Provide high level customer service to employees, customers and community.
• Update daily mortgage and equity interest rates in LO/website.
• Manage the lock desk, confirm rate locks, and monitor contracts.
• Deliver loan sales documentation timely and accurately.
• Handle investor QC requests and provide requested documentation.
• Manage post-closing conditions and review all closed loans.
• Monitor loan setup review and data integrity checkpoints.
• Review critical file maintenance in a timely manner.
• Prepare and distribute monthly self-monitoring reports and improve processes.
• Perform duties in line with regulatory compliance guidelines.
• Other duties as required.

Skills

Customer service

Organizational skills

Time management

Cyber security awareness

Independent worker

Education

Bachelor's Degree preferred

Job description

Loan Servicing Quality Control Coordinator - Temporary

Job Category : Lending

Requisition Number : LOANS003052

• Full-Time
• Hybrid

Locations

Showing 1 location

• Pay or shift range: $21.55 USD to $26.07 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Salary Grade: 13

The Loan Servicing Quality Control Coordinator plays a vital role within Loan Servicing, performing a variety of quality control and pre-closing secondary market duties. Under the supervision of the Loan Servicing Manager, manages the daily activities of the secondary market desk as well as monitoring residential and consumer loan activities to ensure in compliance with all department policy and procedures

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

All associates of the Bank, regardless of title or responsibilities, must share a common commitment to creating and expanding the Life Design Culture of the Bank through building relationships, providing a seamless customer experience at every touch point, ensuring the customers best interests, and increasing customer value at every opportunity.

1. Provide the highest level of customer service in a positive, courteous, and enthusiastic manner to employees, customers/clients and the community.

2. Accurate and timely update of daily mortgage and equity interest rates in the Bank’s loan origination system and website.

3. Manage the lock desk, including confirming rate locks, taking investor contracts, monitoring the contract pipeline

4. Accurate and timely delivery of loan sales in the secondary market, ensuring deadlines are met and appropriate documentation is delivered.

5. Manage all investor QC requests, including collecting and delivering requested documentation

6. Manage all post-closing conditions, ensuring timely delivery of trailing documents and perform a full document review on all closed residential and consumer loans.

7. Responsible for monitoring and compliance with loan setup review and data integrity checkpoints.

8. Review and validate critical file maintenance in a timely manner for the department.

9. Prepare and distribute monthly self-monitoring reports. Improving current processes and mitigating controls to aid the organization with identifying errors that could be costly and unfavorable for the Bank.

10. Perform all duties in accordance with prescribed regulatory compliance guidelines.

11. Other duties may be required.

EDUCATION & CERTIFICATIONS:

• Bachelor's Degree preferred.

QUALIFICATIONS :

• Three years of experience working with in the residential secondary market, closing and servicing portfolios, including FHLMC and FNMA loans.
• Must be detailed-oriented, demonstrate strong organizational and time management skills, have a positive attitude and a commitment to outstanding service.
• Must be a responsible and independent worker who can interact well with other members of the lending team.
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.