Hybrid Loan Servicing QC Coordinator (Temporary)

Fidelity Bank; Leominster (MA); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Fidelity Bank in Leominster, MA is seeking a Temporary Loan Servicing Quality Control Coordinator to oversee daily secondary market activities. Hybrid work arrangement and full-time hours apply, supporting mortgage and consumer loan processes.

The role emphasizes meticulous review, timely rate updates, and documentation integrity to ensure compliance and efficient service for customers and colleagues.

Qualifications

• Three years of experience working with residential secondary market, closing and servicing portfolios, including FHLMC and FNMA loans.
• Detail-oriented with strong organizational and time management skills.
• Independent worker who can interact with lending team.
• Cyber security awareness to protect digital environment.

Responsibilities

• Provide the highest level of customer service in a positive, courteous, and enthusiastic manner to employees, customers/clients and the community.
• Accurate and timely update of daily mortgage and equity interest rates in the Bank’s loan origination system and website.
• Manage the lock desk, including confirming rate locks, taking investor contracts, monitoring the contract pipeline.
• Accurate and timely delivery of loan sales in the secondary market, ensuring deadlines are met and appropriate documentation is delivered.
• Manage all investor QC requests, including collecting and delivering requested documentation.
• Manage all post-closing conditions, ensuring timely delivery of trailing documents and perform a full document review on all closed residential and consumer loans.
• Responsible for monitoring and compliance with loan setup review and data integrity checkpoints.
• Review and validate critical file maintenance in a timely manner for the department.
• Prepare and distribute monthly self-monitoring reports. Improving current processes and mitigating controls to aid the organization with identifying errors that could be costly and unfavorable for the Bank.
• Perform all duties in accordance with prescribed regulatory compliance guidelines.
• Other duties may be required.

Skills

Attention to detail

Organizational skills

Time management

Customer service

Education

Bachelor's Degree

Job description

Fidelity Bank in Leominster, MA is seeking a Temporary Loan Servicing Quality Control Coordinator to oversee daily secondary market activities. Hybrid work arrangement and full-time hours apply, supporting mortgage and consumer loan processes.

The role emphasizes meticulous review, timely rate updates, and documentation integrity to ensure compliance and efficient service for customers and colleagues.