Loan Servicing Quality Control Coordinator - Temporary

Mutual Bancorp and its Subsidiaries; Leominster (MA); Hybride; USD 30 000 - 36 000; Plein temps

Résumé du poste

Mutual Bancorp and its Subsidiaries seeks a Loan Servicing Quality Control Coordinator (Temporary) to manage the daily secondary market desk and monitor residential loan activities. You will ensure compliance with policies while supporting rate lock management, post-closing review, and investor QC requests.

The role requires at least three years in the residential secondary market, attention to detail, and strong organizational skills.

Qualifications

• Bachelor's degree preferred.
• Three years of experience in residential secondary market, including FHLMC and FNMA loans.
• Detail-oriented with strong organizational and time management skills.
• Must be able to interact well with lending team.
• Must have cyber security awareness.

Responsabilités

• Provide the highest level of customer service to employees, customers/clients and the community.
• Accurate and timely update of daily mortgage and equity interest rates in the loan origination system and website.
• Manage the lock desk, including confirming rate locks, taking investor contracts, monitoring the contract pipeline.
• Accurate and timely delivery of loan sales in the secondary market, ensuring deadlines are met and appropriate documentation is delivered.
• Manage all investor QC requests, including collecting and delivering requested documentation.
• Manage all post-closing conditions, ensuring timely delivery of trailing documents and perform a full document review on all closed residential and consumer loans.
• Responsible for monitoring and compliance with loan setup review and data integrity checkpoints.
• Review and validate critical file maintenance in a timely manner for the department.
• Prepare and distribute monthly self-monitoring reports. Improving current processes and mitigating controls to aid the organization with identifying errors that could be costly and unfavorable for the Bank.
• Perform all duties in accordance with prescribed regulatory compliance guidelines.
• Other duties may be required.

Connaissances

Detail-oriented

Strong organizational skills

Time management

Independent worker

Cyber security awareness

Formation

Bachelor's degree preferred

Description du poste

Loan Servicing Quality Control Coordinator - Temporary

Job Category: Lending

Requisition Number: LOANS003052

• Posted : October 16, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

• Pay or shift range: $21.55 USD to $26.07 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Salary Grade: 13

The Loan Servicing Quality Control Coordinator plays a vital role within Loan Servicing, performing a variety of quality control and pre-closing secondary market duties. Under the supervision of the Loan Servicing Manager, manages the daily activities of the secondary market desk as well as monitoring residential and consumer loan activities to ensure in compliance with all department policy and procedures

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

All associates of the Bank, regardless of title or responsibilities, must share a common commitment to creating and expanding the Life Design Culture of the Bank through building relationships, providing a seamless customer experience at every touch point, ensuring the customers best interests, and increasing customer value at every opportunity.

• 1. Provide the highest level of customer service in a positive, courteous, and enthusiastic manner to employees, customers/clients and the community.
• 2. Accurate and timely update of daily mortgage and equity interest rates in the Bank’s loan origination system and website.
• 3. Manage the lock desk, including confirming rate locks, taking investor contracts, monitoring the contract pipeline
• 4. Accurate and timely delivery of loan sales in the secondary market, ensuring deadlines are met and appropriate documentation is delivered.
• 5. Manage all investor QC requests, including collecting and delivering requested documentation
• 6. Manage all post-closing conditions, ensuring timely delivery of trailing documents and perform a full document review on all closed residential and consumer loans.
• 7. Responsible for monitoring and compliance with loan setup review and data integrity checkpoints.
• 8. Review and validate critical file maintenance in a timely manner for the department.
• 9. Prepare and distribute monthly self-monitoring reports. Improving current processes and mitigating controls to aid the organization with identifying errors that could be costly and unfavorable for the Bank.
• 10. Perform all duties in accordance with prescribed regulatory compliance guidelines.
• 11. Other duties may be required.

EDUCATION & CERTIFICATIONS:

• Bachelor's Degree preferred.

QUALIFICATIONS:

• Three years of experience working with in the residential secondary market, closing and servicing portfolios, including FHLMC and FNMA loans.
• Must be detailed-oriented, demonstrate strong organizational and time management skills, have a positive attitude and a commitment to outstanding service.
• Must be a responsible and independent worker who can interact well with other members of the lending team.
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.