Loan Servicing & Operations Specialist

First Merchants Brand; Daleville (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Base Pay plus Bonuses

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Loan Servicing Associate to join our team. The role involves back-office loan operations, assisting customers via phone and email, and handling loan transactions with careful attention to accuracy.

The ideal candidate has a high school diploma or GED and at least 6 months of financial services or customer service experience, with the ability to lift up to 50lbs and sit for extended periods.

Qualifications

• Education - High school diploma or equivalent (GED).
• Experience - Six (6) months of financial service, customer service, or related processing experience.
• Physical - Must be able to lift up to 50lbs.
• Extended sitting for up to 3 hours at one time.
• Ability to stand, reach, stoop and use of hands and arms to grasp and manipulate objects and climb step ladders.
• The following would be a plus: Prior banking experience.
• Experience with Microsoft Outlook, Excel, and Word.

Responsibilities

• Respond to customer phone and email inquiries in a professional, thorough, accurate and timely manner.
• Provide guidance as it relates to established loan processes and procedures.
• Research questionable / incorrect transactions to complete resolution and minimal customer impact.
• Process loan transactions for payments, payoffs, exceptions, reversals, escrows, and corrections, etc.
• Maintain Core processing system as needed.
• Produce and validate checks requested daily of loan operations.
• Prepare and submit accurate documentation for lien perfection /release for filing with appropriate party following up as needed.
• Maintain contents of physical files in the file room for all new, modified and closed loans.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Word

Job description

First Merchants Bank is seeking a Loan Servicing Associate to join our team. The role involves back-office loan operations, assisting customers via phone and email, and handling loan transactions with careful attention to accuracy.

The ideal candidate has a high school diploma or GED and at least 6 months of financial services or customer service experience, with the ability to lift up to 50lbs and sit for extended periods.