Loan Servicing Associate

First Merchants Brand; Daleville (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Base Pay plus Bonuses

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Loan Servicing Associate to join our team. The role involves back-office loan operations, assisting customers via phone and email, and handling loan transactions with careful attention to accuracy.

The ideal candidate has a high school diploma or GED and at least 6 months of financial services or customer service experience, with the ability to lift up to 50lbs and sit for extended periods.

Qualifications

• Education - High school diploma or equivalent (GED).
• Experience - Six (6) months of financial service, customer service, or related processing experience.
• Physical - Must be able to lift up to 50lbs.
• Extended sitting for up to 3 hours at one time.
• Ability to stand, reach, stoop and use of hands and arms to grasp and manipulate objects and climb step ladders.
• The following would be a plus: Prior banking experience.
• Experience with Microsoft Outlook, Excel, and Word.

Responsibilities

• Respond to customer phone and email inquiries in a professional, thorough, accurate and timely manner.
• Provide guidance as it relates to established loan processes and procedures.
• Research questionable / incorrect transactions to complete resolution and minimal customer impact.
• Process loan transactions for payments, payoffs, exceptions, reversals, escrows, and corrections, etc.
• Maintain Core processing system as needed.
• Produce and validate checks requested daily of loan operations.
• Prepare and submit accurate documentation for lien perfection /release for filing with appropriate party following up as needed.
• Maintain contents of physical files in the file room for all new, modified and closed loans.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Word

Job description

First Merchants Bank is seeking a Loan Servicing Associate to join our team! This position will perform a variety of back-office loan operations functions. Tasks are to be performed in a timely and accurate manner as they are deemed critical in accordance with Regulatory requirements and departmental procedures. The ideal candidate for this position will be flexible with regards to tasks assigned and be willing to learn multiple tasks as needed.

As part of this role you will:

• Respond to customer phone and email inquiries in a professional, thorough, accurate and timely manner.
• Provide guidance as it relates to established loan processes and procedures.
• Research questionable / incorrect transactions to complete resolution and minimal customer impact.
• Process loan transactions for payments, payoffs, exceptions, reversals, escrows, and corrections, etc.
• Maintain Core processing system as needed.
• Produce and validate checks requested daily of loan operations.
• Prepare and submit accurate documentation for lien perfection /release for filing with appropriate party following up as needed.
• Maintain contents of physical files in the file room for all new, modified and closed loans.

To be successful in this role, we require the following:

Education - High school diploma or equivalent (GED).

Experience - Six (6) months of financial service, customer service, or related processing experience.

Physical -Must be able to lift up to 50lbs

Extended sitting for up to 3 hours at one time

Ability to stand, reach, stoop and use of hands and arms to grasp and manipulate objects and climb step ladders.

The following would be a plus:

• Prior banking experience
• Experience with Microsoft Outlook, Excel, and Word

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."