Loan Operations Specialist

First Independence Corporation; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

First Independence Bank is seeking a Loan Operations Specialist to service the bank's loan portfolio and follow lending policies. This role handles routine loan maintenance, payments, payoffs, and escrow updates while providing support across departments.

Requirements include a high school diploma (some college preferred) and 1–3 years in Retail Banking or Loan Servicing, with strong computer skills and meticulous data handling.

Qualifications

• High school diploma required; some college preferred.
• Intermediate computer skills with knowledge of Microsoft, Excel, Word, Adobe, and E-Mail.
• Banking or credit union experience required.
• 1-3 years of Retail Banking or Loan Servicing experience preferred.

Responsibilities

• Loan file maintenance and servicing of all loan types on the Bank’s core system.
• Review data input for accuracy and completeness.
• Process daily functions of all loan records, including loan payments, statement rendering, escrow check rendering.
• Adhere to Bank policies and procedures as well as industry regulations.
• Relate to customers and coworkers in a positive atmosphere of mutual respect.
• Provide exception customer care (internal and external).
• Maintain confidentiality of all customer and employee information.
• Demonstrate attention to detail and produce accurate, high-quality work.
• Assist other departments and co-workers as needed.

Skills

Loan Servicing Experience

Fast-paced environment

Customer relations

Attention to detail

Education

High school diploma

Some college

Tools

Microsoft

Excel

Word

Adobe

E-Mail

Job description

The Loan Operations Specialist services the bank’s loan portfolio and follows established lending policies and procedures. This role involves routine loan maintenance, processing loan payments, payoffs and obtaining escrow premium updates. This position is multi-functional and support oriented.

Responsibilities

• Loan file maintenance and servicing of all loan types on the Bank’s core system
• Review data input for accuracy and completeness
• Process daily functions of all loan records, including loan payments, statement rendering, escrow check rendering
• Adhere to Bank policies and procedures as well as industry regulations
• Must be able to relate to customers and coworkers in a positive atmosphere of mutual respect without exhibiting behavioral extremes
• Provide exception customer care (both internal and external)
• Maintain confidentiality of all customer and employee information
• Demonstrate attention to detail and produce accurate, high-quality work
• Assist other departments and co-workers as needed

Requirements

• High school diploma required some college preferred
• Intermediate computer skills with demonstrative knowledge of Microsoft, Excel, Word, Adobe, and E-Mail.
• Experience in a fast-paced environment and ability to meet turnaround and deadline requirement
• 1-3 years of Retail Banking or Loan Servicing experience preferred
• Loan processing: 3 years (preferred); Loan origination: 3 years (preferred)
• Escrow: 3 years (preferred)
• Banking or credit union experience required
• Basic computer skills with interest and ability to learn new applications
• Regularly reaching with arms and hands, stooping, kneeling, crouching, lifting objects up to 30 pounds, sitting for long periods.

First Independence Bank is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, veteran status, or other category protected by local, state, or federal law.

First Independence Bank offers competitive compensation and benefits which include: health, dental, vision, life, and disability insurances. Also, 401(k) and paid time off.