Loan Sales & Customer Solutions Specialist

Mariner Finance; Gastonia (NC); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Mariner Finance is seeking a customer-focused sales associate in Gastonia, NC. The role emphasizes delivering outstanding service, presenting loan options, and driving product sales in a branch setting.

The position requires at least one year in customer service or sales, strong communication, and reliable transportation. A benefits package is offered along with eligibility for incentives based on performance.

Qualifications

• Minimum of one year of experience in a customer service or sales position.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation with applicable regulatory agencies

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
• Process credit loan applications. Analyze credit & financial information for current and potential customers.
• Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Skills

Customer service

Sales

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mariner Finance is seeking a customer-focused sales associate in Gastonia, NC. The role emphasizes delivering outstanding service, presenting loan options, and driving product sales in a branch setting.

The position requires at least one year in customer service or sales, strong communication, and reliable transportation. A benefits package is offered along with eligibility for incentives based on performance.