Loan Sales & Solutions Specialist

Jobtome; Duncan (VA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Employee stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking a Loan Sales Specialist to engage customers throughout the loan process, present tailored financing solutions, and support branch goals. The role emphasizes empathy, efficiency, and compliance across channels including phone, email, and chat.

The position requires a High School Diploma or GED, with preferred experience in sales, collections, or customer service and bilingual Spanish.

Qualifications

• High School Diploma or GED.
• Sales, Collections or Customer Service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Skills

Sales experience

Customer service experience

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain Financial is seeking a Loan Sales Specialist to engage customers throughout the loan process, present tailored financing solutions, and support branch goals. The role emphasizes empathy, efficiency, and compliance across channels including phone, email, and chat.

The position requires a High School Diploma or GED, with preferred experience in sales, collections, or customer service and bilingual Spanish.