Loan Processor Customer Experience Coordinator

Berman Subaru of Chicago; Chicago (IL); Hybrid; USD 41,000 - 50,000; Full time

Job summary

Join a dynamic team as a Loan Processor & Customer Experience Coordinator in a hybrid role that blends loan processing and customer support. This position is vital for ensuring a seamless ownership experience for customers, from processing documents to providing ongoing support. With competitive pay, monthly bonuses, and a strong focus on customer satisfaction, this role offers a unique opportunity to thrive in a supportive environment. Enjoy comprehensive benefits, including medical insurance options, paid training, and career advancement opportunities. If you're passionate about delivering exceptional service, this is the perfect fit for you!

Benefits

Competitive PTO Policy

Low-Cost Medical Insurance Options

Low-Cost Dental, Vision & Life Insurance

Short & Long Term Disability Coverage

Fully PAID Training

401K Retirement Savings Plan

Automotive Service & Sales Discounts

Career Path Opportunities

Qualifications

• Experience in automotive loan processing or dealership customer service is required.
• Detail-oriented and organized with a customer-first mindset.

Responsibilities

• Process loan paperwork and ensure timely funding.
• Support customers with protection products and warranty follow-ups.
• Manage redelivery appointments and customer experience initiatives.

Skills

Automotive Loan Processing

Customer Service

Detail-oriented

Digital Tools Proficiency

CRM Systems

Job description

Job Description

Job Title: Loan Processor & Customer Experience Coordinator
Location: Berman Subaru of Chicago
Pay: $41,600 annual salary + monthly bonuses (up to $3,500+)

Schedule (Must be able to work the hours listed) :

• Monday: 12:00PM-8:00PM
• Tuesday: 12:00PM-8:00PM
• Wednesday: 9:00AM-8:00PM
• Thursday: 9:00AM-3:00PM
• Saturday: 8:45AM-5:00PM

Join our team at Berman Subaru as a Loan Processor & Customer Experience Coordinator (CEC) - a hybrid role focused on loan processing, finance support, and delivering exceptional post-sale service. In this position, you'll support the dealership by processing purchase documents, coordinating with lenders, and ensuring our customers enjoy a seamless and satisfying ownership experience.

Key Responsibilities:

• Loan Processing: Finalize all deal paperwork, verify accuracy, and submit completed documents for funding. Monitor lender approvals and resolve discrepancies to ensure smooth and timely funding.
• Customer Experience Support: Follow up with sold customers to offer protection products and reach out to service clients with expiring warranties.
• Love Encore Program: Schedule and manage redelivery appointments with new Subaru owners, offering feature walkthroughs, system setup, and guidance on Subaru StarLink enrollment.
• Administrative Tasks: Maintain accurate records, support sales/finance teams, and handle CRM follow-ups including scheduling internet/phone/showroom-sourced appointments.

Company Benefits:

• Competitive PTO Policy: Earn 2 weeks within your first year of employment!
• Multiple Low-Cost Medical Insurance Options: As low as $43/week + FREE TelaHealth!
• Low-Cost Dental, Vision & Life Insurance Options
• Short Term & Long Term Disability Coverage
• Fully PAID Training
• 401K Retirement Savings Plan
• Automotive Service & Sales Discounts
• Career Path and Opportunities for Advancement

Qualifications:
Qualifications

• Previous experience in automotive loan processing, BDC, or a similar dealership customer service/sales role is required
• Must have Dealership experience
• Detail-oriented and highly organized
• Confident communicator with a customer-first mindset
• Comfortable with digital tools, CRM systems, and document processing
• Passionate about delivering a premium customer experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.