Work from Home Senior Customer Service Coordinator - High Value Elite

Capital One; Wilmington (DE); Remote; USD 49,000 - 65,000; Full time

Job summary

An established industry player is seeking a Senior Customer Service Coordinator to join their remote team. This role emphasizes customer advocacy and compliance, ensuring that associates are empowered to deliver exceptional service. With a focus on diversity and inclusion, the company fosters a supportive environment where employees can thrive. As part of this innovative team, you will engage with customers, investigate concerns, and suggest process improvements, all while working from the comfort of your home. If you're passionate about providing effective solutions and making a difference in the financial industry, this opportunity is perfect for you.

Benefits

Health Coverage

401K

Stock Plans

Flexible Schedules

Paid Time Off

Qualifications

• 3+ years of experience in customer service.
• Proficient in Google Suite applications.

Responsibilities

• Advocate for customers and resolve issues effectively.
• Support fellow associates with real-time feedback.

Skills

Customer Service

Google Suite

Problem Solving

Education

High School Diploma or GED

Job description

Work from Home Senior Customer Service Coordinator - High Value Elite

Join to apply for the Work from Home Senior Customer Service Coordinator - High Value Elite role at Capital One.

Overview

This role offers the convenience of working virtually from home. Candidates must live within a 100-mile radius of specified zip codes and be able to report in person with 24 hours' notice when required.

Location Requirements

• Richmond, VA (23060)
• Chesapeake, VA (23320)
• Tampa, FL (33634)
• Las Vegas, NV (89144)
• Plano, TX (75024)
• Wilmington, DE (19801)

About Capital One

We are committed to customer service excellence, fostering a supportive environment where associates are empowered to provide compassionate, effective solutions. We prioritize learning, diversity, and inclusion, and aim to make banking better for everyone.

Role Responsibilities

• Advocate for customers, resolve issues, and ensure compliance.
• Investigate concerns, suggest process improvements, and report trends.
• Support and guide fellow associates, providing real-time feedback.

Qualifications

Basic

• High School Diploma or GED
• Minimum 3 years customer service experience
• 1 year experience with Google Suite

Preferred

• 4+ years customer service experience
• Experience in the financial industry

Technology & Location Requirements

• Secure, noise-free home office with reliable internet (Cable or Fiber, 5-10 Mbps)
• Live within 100 miles of specified locations and report in person as needed

Compensation & Benefits

Salary ranges vary by location, starting at approximately $49,774 annually. Benefits include health coverage, 401K, stock plans, flexible schedules, paid time off, and more.

Equal Opportunity Statement

We are an equal opportunity employer, valuing diversity and inclusion. We consider applicants regardless of background or identity.