Training and Customer Service Coordinator

Boot Camp Digital; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative digital marketing training company is seeking a Training and Customer Service Coordinator for a fully remote, full-time role. This position offers a unique opportunity to support a dynamic team while working from home. The ideal candidate will be a highly organized, self-motivated individual who thrives in a fast-paced environment. Responsibilities include providing exceptional customer service, managing projects, and supporting social media strategies. Join a company that values integrity and customer satisfaction, and make a significant impact on the team and clients alike.

Qualifications

• 2-5 years of business experience required.
• Ability to learn and master systems and programs.

Responsibilities

• Provide customer service support and communicate professionally.
• Coordinate and manage projects, ensuring deadlines are met.
• Support execution of social media strategies across channels.

Skills

Customer Service

Written Communication

Verbal Communication

Project Management

Social Media Management

Attention to Detail

Organization

Self-Motivation

Job description

Boot Camp Digital is currently hiring a Training and Customer Service Coordinator. This fully remote position is full-time andprovides the opportunity to support a quickly growing digital marketing training company.

This administrative role requires a process-driven individual who is extremely well organized and can multi-task to handle multiple priorities. The ideal candidate is energetic, self-motivated, transparent, and takes initiative to solve problems and create happy customers.

In this key role, you’ll be supporting the organization in day-to-day operations. We are a lean organization, so you’ll wear different hats and have the opportunity to learn different aspects of the business.

Boot Camp Digital is a training company that operates with high integrity. We put customer needs first and do whatever is needed to create satisfied customers. We drive impact for our clients and also use this approach with our own business.

If you want to work for a great company and support a high-performing team with the freedom to work from home, this opportunity is for you.

Job Responsibilities:

• Customer service support: Communicate with customers in a friendly, helpful, and professional manner
• Ability to be in front of customers to answer questions and support training
• Execute existing processes in a deadline-driven manner
• Support execution of our social media strategy across channels
• Customer service including LiveChat and responding to emails
• Coordinate and manage projects as needed – timelines, dates, trainers, etc.
• Demonstrate ownership over processes and projects to drive results
• Create repurposed content on our blog and other channels

Requirements:

• Excellent written and verbal communication skills
• Ability to learn and master systems and programs
• Ability to create and execute processes consistently
• High level of attention to detail
• Amazing organization skills
• Self-starter who can excel in a work from home environment with little management
• Minimum 2 – 5 years business experience
• A track record of successfully working from home is a plus
• Experience with social media for business a plus