Loan Processor & Customer Experience Coordinator

Berman Subaru of Chicago; Chicago (IL); Hybrid; USD 41,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Loan Processor & Customer Experience Coordinator, where you'll play a crucial role in ensuring a seamless ownership experience for customers. This hybrid position combines loan processing with exceptional customer service, allowing you to support both the sales and finance teams. You'll be responsible for finalizing deal paperwork, coordinating with lenders, and enhancing customer satisfaction through follow-ups and personalized service. With competitive benefits and opportunities for advancement, this role is perfect for those passionate about delivering a premium customer experience in the automotive industry.

Benefits

Competitive PTO Policy

Low-Cost Medical Insurance Options

Free TelaHealth

Low-Cost Dental, Vision & Life Insurance

Short & Long Term Disability Coverage

Fully PAID Training

401K Retirement Savings Plan

Automotive Service & Sales Discounts

Career Path Opportunities

Qualifications

• Experience in automotive loan processing or dealership customer service is required.
• Detail-oriented and organized with strong communication skills.

Responsibilities

• Process loan paperwork and verify accuracy for timely funding.
• Support customers with follow-ups and product offerings post-sale.

Skills

Automotive Loan Processing

Customer Service

Detail-oriented

Digital Tools Proficiency

CRM Systems

Job description

Job Description

Job Title: Loan Processor & Customer Experience Coordinator

Location: Berman Subaru of Chicago

Pay: $41,600 annual salary + monthly bonuses (up to $3,500+)

Schedule (Must be able to work the hours listed):

• Monday: 12:00PM-8:00PM
• Tuesday: 12:00PM-8:00PM
• Wednesday: 9:00AM-8:00PM
• Thursday: 9:00AM-3:00PM
• Saturday: 8:45AM-5:00PM
  
  

Join our team at Berman Subaru as a Loan Processor & Customer Experience Coordinator (CEC)- a hybrid role focused on loan processing, finance support, and delivering exceptional post-sale service.In this position, you'll support the dealership by processing purchase documents, coordinating with lenders, and ensuring our customers enjoy a seamless and satisfying ownership experience.

Key Responsibilities:

• Loan Processing: Finalize all deal paperwork, verify accuracy, and submit completed documents for funding. Monitor lender approvals and resolve discrepancies to ensure smooth and timely funding.
• Customer Experience Support: Follow up with sold customers to offer protection products and reach out to service clients with expiring warranties.
• Love Encore Program: Schedule and manage redelivery appointments with new Subaru owners, offering feature walkthroughs, system setup, and guidance on Subaru StarLink enrollment.
• Administrative Tasks: Maintain accurate records, support sales/finance teams, and handle CRM follow-ups including scheduling internet/phone/showroom-sourced appointments.
  
  

Company Benefits:

• Competitive PTO Policy: Earn 2 weeks within your first year of employment!
• Multiple Low-Cost Medical Insurance Options: As low as $43/week + FREE TelaHealth!
• Low-Cost Dental, Vision & Life Insurance Options
• Short Term & Long Term Disability Coverage
• Fully PAID Training
• 401K Retirement Savings Plan
• Automotive Service & Sales Discounts
• Career Path and Opportunities for Advancement
  
  

Qualifications

• Previous experience in automotive loan processing, BDC, or a similar dealership customer service/sales role is required
• Must have Dealership experience
• Detail-oriented and highly organized
• Confident communicator with a customer-first mindset
• Comfortable with digital tools, CRM systems, and document processing
• Passionate about delivering a premium customer experience
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.