Loan Processor & Customer Experience Coordinator

Subaruchicago; Chicago (IL); On-site; USD 41,000 - 85,000; Full time

Job summary

Join a leading dealership as a Loan Processor & Customer Experience Coordinator, focusing on loan processing and exceptional customer service. You'll handle paperwork, coordinate with lenders, and ensure a seamless ownership experience for customers. Enjoy competitive benefits and opportunities for advancement in a supportive environment.

Benefits

Competitive PTO Policy

Low-Cost Medical Insurance Options

Low-Cost Dental, Vision & Life Insurance

Short Term & Long Term Disability Coverage

Fully PAID Training

401K Retirement Savings Plan

Career Path and Opportunities for Advancement

Qualifications

• Previous experience in automotive loan processing or similar role required.
• Detail-oriented and highly organized.

Responsibilities

• Finalize deal paperwork and verify accuracy.
• Follow up with sold customers for protection products.
• Maintain accurate records and support sales/finance teams.

Skills

Detail-oriented

Confident communicator

Customer-first mindset

Comfortable with digital tools

Tools

CRM systems

Document processing

Job description

Loan Processor & Customer Experience Coordinator

• Full-time
• Department: Berman Subaru of Chicago

Job Title: Loan Processor & Customer Experience Coordinator
Location: Berman Subaru of Chicago
Pay: $41,600-$85,000 (Base salary + monthly bonuses)

Schedule (Must be able to work the hours listed):

• Monday: 12:00PM-8:00PM
• Tuesday: 12:00PM-8:00PM
• Thursday: 9:00AM-3:00PM
• Saturday: 8:45AM-5:00PM

Join our team at Berman Subaru as a Loan Processor & Customer Experience Coordinator (CEC) — a role focused on loan processing, finance support, and delivering exceptional post-sale service. In this position, you'll support the dealership by processing purchase documents, coordinating with lenders, and ensuring our customers enjoy a seamless and satisfying ownership experience.

Key Responsibilities:

• Loan Processing: Finalize all deal paperwork, verify accuracy, and submit completed documents for funding. Monitor lender approvals and resolve discrepancies to ensure smooth and timely funding.
• Customer Experience Support: Follow up with sold customers to offer protection products and reach out to service clients with expiring warranties.
• Love Encore Program: Schedule and manage redelivery appointments with new Subaru owners, offering feature walkthroughs, system setup, and guidance on Subaru StarLink enrollment.
• Administrative Tasks: Maintain accurate records, support sales/finance teams, and handle CRM follow-ups including scheduling internet/phone/showroom-sourced appointments.

Company Benefits:

• Competitive PTO Policy: Earn 2 weeks within your first year of employment!
• Multiple Low-Cost Medical Insurance Options: As low as $43/week + FREE TelaHealth!
• Low-Cost Dental, Vision & Life Insurance Options
• Short Term & Long Term Disability Coverage
• Fully PAID Training
• 401K Retirement Savings Plan
• Career Path and Opportunities for Advancement

Minimum Requirements:

• Previous experience in automotive loan processing, BDC, or a similar dealership customer service/sales role is required
• Dealership experience is mandatory
• Detail-oriented and highly organized
• Confident communicator with a customer-first mindset
• Comfortable with digital tools, CRM systems, and document processing
• Passionate about delivering a premium customer experience

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.