Remote Client Services Coordinator – Travel

Why Knot Travel; Town of Gates (NY); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading travel agency seeks a highly organized Client Services Coordinator to manage client communications and travel documentation. This remote role involves ensuring a seamless travel planning experience, requiring excellent communication skills and attention to detail. Join a supportive team and contribute to memorable client experiences.

Benefits

Supportive team environment

Exposure to travel planning processes

Access to industry tools and resources

Exclusive travel discounts

Qualifications

• Prior experience in customer service or travel coordination preferred.
• Ability to work independently in a remote environment.

Responsibilities

• Serve as a liaison between travel advisors and clients.
• Coordinate travel documentation and monitor key deadlines.
• Respond to client inquiries and maintain accurate records.

Skills

Communication

Attention to Detail

Customer-oriented

Self Motivated

Tools

CRM tools

Job description

Why Knot Travel is a full-service travel agency dedicated to creating personalized and seamless vacation experiences for clients around the world. We specialize in custom itineraries, destination weddings, group travel, and luxury escapes. Our team values service, professionalism, and building strong relationships with every traveler we support.

Job Overview :

We are looking for a professional and highly organized Client Services Coordinator – Travel to serve as a key point of contact for client communications, travel documentation, and booking support. This remote role is ideal for someone who enjoys supporting clients, managing details, and ensuring a smooth travel planning experience from start to finish.

Key Responsibilities :

Serve as a liaison between travel advisors and clients to ensure timely responses and follow-ups

Coordinate travel documentation, invoices, confirmations, and itinerary details

Monitor key deadlines and assist with client reminders for payments or required forms

Respond to client inquiries and resolve basic questions related to bookings and services

Maintain accurate records of client profiles, preferences, and communication history

Support special requests such as upgrades, accessibility needs, or group management tasks

Ensure a high level of professionalism and accuracy in all interactions

Requirements :

Prior experience in customer service, administrative support, or travel coordination preferred

Excellent communication skills (written and verbal)

Strong attention to detail and the ability to manage multiple tasks

Basic computer proficiency, including email, spreadsheets, and CRM tools

Ability to work independently in a remote environment

Must be 18 years or older with a reliable internet connection and personal computer

Benefits :

Supportive team environment with room for growth

Exposure to travel planning and coordination processes

Access to industry tools, resources, and exclusive travel discounts

Opportunity to contribute to memorable client experiences

How to Apply :

Submit your application through the link provided

Requirements

Remote, Scheduling, Self Motivated, Energetic, Customer-oriented, Work from home, Planning, Coordinator, Flexibility, Event, Hotels, Reservations, Travel Agent