Customer Operations Specialist

BridgePoint Works; Jacksonville (FL); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Customer Operations Specialist, where your passion for helping others will shine. This role is pivotal in ensuring customer satisfaction and smooth operations. You'll be the friendly voice for clients, solving problems and enhancing their experience. With a strong emphasis on teamwork and personal growth, this innovative firm offers remote work flexibility, career development opportunities, and a supportive culture. If you're ready to make a meaningful impact and grow in a dynamic environment, this is the perfect opportunity for you.

Benefits

Remote Work Flexibility

Career Growth Opportunities

Comprehensive Benefits

Paid Time Off

Supportive Team Culture

Qualifications

• 2+ years of experience in customer support or operations.
• Excellent communication skills with an empathetic approach.

Responsibilities

• Be the go-to person for customer questions and support.
• Identify ways to improve customer service and experiences.

Skills

Customer Support

Communication Skills

Problem-Solving

Detail-Oriented

Organizational Skills

Tools

CRM Tools

Job description

About the job Customer Operations Specialist

Customer Operations Specialist (Remote) Join Bridgepoint Works

Looking for a role where you can truly make a difference? If you love helping people, solving problems, and being part of a team that values your skills, wed love to meet you! Bridgepoint Works is a large-scale civil engineering firm making an impact in communities through innovative infrastructure solutions. As we grow, were looking for a Customer Operations Specialist who's ready to bring passion, energy, and problem-solving skills to our team.

Why You'll Love Working Here

At Bridgepoint Works, we're more than just engineers we're dreamers, problem solvers, and builders of the future. Our team is passionate about creating meaningful change in the world, and we believe that starts with taking care of our people. We work hard, but we also know how important it is to enjoy the journey. When you join us, you're not just taking a job you're joining a team that supports, challenges, and celebrates you.

Why This Role Matters

As our Customer Operations Specialist, you'll be the first point of contact for our clients, ensuring they receive the support and guidance they need. You'll be the friendly voice on the other end of the line, helping to solve problems, answer questions, and create an amazing experience for everyone we work with. Your role is key to keeping our clients happy and our operations running smoothly.

What You'll Be Doing

- Be the go-to person for customer questions and support your communication skills will shine!

- Work closely with internal teams to make sure customers have a seamless experience.

- Identify ways we can improve our customer service and make things even better.

- Keep track of customer interactions and ensure nothing slips through the cracks.

- Solve problems, think on your feet, and make our customers feel valued and heard.

What Were Looking For

We're not just looking for a checklist of skills we want someone who genuinely cares about people and enjoys making a difference.

Must-Haves

- 2+ years of experience in customer support, operations, or a similar role.

- Fantastic communication skills you know how to explain things clearly and empathetically.

- A problem-solvers mind set you love finding solutions and making things easier for others.

- Detail-oriented and organized you stay on top of things and keep everything running smoothly.

- Comfortable working remotely and juggling multiple tasks with ease.

Nice-to-Haves:

- Experience in engineering, construction, or infrastructure (but not required!).

- Familiarity with CRM tools and customer support software.

- Prior experience in a fast-growing company.

What's in It for You?

- Competitive salary We believe in recognizing great work.

- Remote work flexibility Work from wherever you do your best thinking.

- Career growth opportunities We invest in your success and development.

- Amazing team culture A supportive environment where your ideas matter.

- Comprehensive benefits Health, dental, vision, and more.

- Paid time off Because work-life balance is important to us.

Join Us!

If you're looking for a role where you can be valued, make an impact, and grow, we want to hear from you! Don't just apply for a job apply to be part of something bigger. Click below to start your journey with Bridgepoint Works today!