Associate Customer Specialist

Medtronic; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company that is a leader in medical technology, dedicated to improving lives through innovation. As an Associate Customer Specialist, you will play a vital role in supporting various projects and programs, ensuring smooth operations in a dynamic environment. Your analytical skills and attention to detail will contribute to the success of initiatives that impact healthcare access and equity. This role offers the opportunity to work remotely while being part of a passionate team committed to solving some of the most challenging health problems facing humanity. Embrace the chance to grow your career in a supportive and collaborative atmosphere.

Benefits

Flexible Benefits Package

Short-term Incentive Plan

Competitive Salary

Qualifications

• 1+ years of experience in payment processing and customer service.
• Proficient in MS Office applications including Outlook, Word, and Excel.

Responsibilities

• Provide project support and monitor budgets and timetables.
• Gather and compile information for reports and provide technical support.

Skills

Analytical Skills

Attention to Detail

Organizational Skills

Customer Service

Data Entry

Education

Bachelor's Degree

Tools

MS Office

SAP

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life Medtronic is among the largest medical technology companies in the world. Through innovation and collaboration, Medtronic helps to alleviate pain, restore health, and extend life. Last year, our medical therapies for the treatment of over 40 major conditions, improved the lives of more than 75 million people around the world.

This Associate Customer Specialist role is for someone analytical, has strong attention to detail, is highly organized, collaborative, and enjoys project work. The HCP/HCO Services environment is a dynamic, evolving environment interfacing with a variety of customer types across Medtronic. This is a Remote role based in Colombia.

Responsibilities may include the following and other duties may be assigned:

• Provide project or program support to a functional group or business process
• Monitor program/project/system status, budgets, and timetables
• Apply knowledge of and experience in company operations to assist in the development, implementation, and administration of program/system guidelines and procedures
• Gather and compile information for reports
• Provide technical support, which may include program/system training, program/system documentation, data extraction, data review, tracking and coding

Required Knowledge and Experience:

• Bachelor’s degree
• Fluent in English
• One year of experience working with payment processing, data entry, customer service or payable accountants
• Proficiency with MS office (Outlook, Word, Excel, PowerPoint, etc.)

Knowledge of SAP or U.S. Sunshine Act is advantageous

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here