Loan Processing & Customer Care Specialist

Colonial Group; Bloomington (IL); On-site; USD 33,000 - 54,000; Full time

Job summary

Colonial Group in Bloomington, IL is seeking a Loan Specialist to support the branch manager with loan processing, documentation, and regulatory compliance. You will process applications, assemble files, and ensure accurate records while mitigating risk.

Responsibilities include contacting customers for payment arrangements, facilitating extensions and modifications, and maintaining timely loan processing and servicing. Some overtime may be required, with no Sundays.

Qualifications

• 1 year of Customer Service experience in any field.
• 6 months of Collections experience is a plus.
• High School Diploma or GED preferred.
• Strong communication, sales ability, and a collaborative attitude.
• Good organizational skills and attention to detail, with basic math proficiency.

Responsibilities

• Process loan applications accurately and assemble/verify documents.
• Maintain regulatory compliance and keep loan files up to date.
• Contact customers regarding payment arrangements and extensions.
• Assist in loan modifications and pay schedules as needed.
• In the manager's absence, oversee office operations to maintain continuity.
• Enter payments into loan management software and monitor pending applications.
• Suggest loan options to grow business and cross-sell ancillary products.

Skills

Customer service

Collections

Communication

Organization

Math skills

Education

High School or GED

Tools

Loan management software

Job description

Colonial Group in Bloomington, IL is seeking a Loan Specialist to support the branch manager with loan processing, documentation, and regulatory compliance. You will process applications, assemble files, and ensure accurate records while mitigating risk.

Responsibilities include contacting customers for payment arrangements, facilitating extensions and modifications, and maintaining timely loan processing and servicing. Some overtime may be required, with no Sundays.