Bilingual Loan Specialist — Processing & Collections

Colonial Group; Alice (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Colonial Group is seeking a bilingual Loan Specialist to support branch operations by processing loan applications, assembling documents, and ensuring regulatory compliance.

In this role you will contact customers about payments, facilitate extensions and modifications, and maintain accurate loan records while building strong customer relationships and contributing to office productivity.

Qualifications

• 1 year of customer service experience in any field.
• 6 months collections experience is a plus.
• Bi-lingual ability in Spanish and English required.
• Proficiency with Windows, macOS, Linux and common office software.

Responsibilities

• Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail.
• Properly closes loans by ensuring all loan requirements are explained.
• Execute collection calls on overdue accounts.
• Uses company provided location services to locate past due customers.
• Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers.
• Ensures continual account growth by selling loans to former and prospective customers.
• Sells ancillary products including taxes, referrals and car club (where applicable).
• Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law.
• Prepares copies of financial and legal documents as requested.
• Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date.
• Enters payments into loan management software.
• Accommodates for payment extensions and properly maintains collection notes on account screens.

Skills

Bilingual Spanish communication

Customer service

Collections

Sales techniques

Organization

Education

High School Diploma / GED

Tools

Microsoft Office Suite

Google Workspace

Loan management software

Windows/macOS/Linux

Job description

Colonial Group is seeking a bilingual Loan Specialist to support branch operations by processing loan applications, assembling documents, and ensuring regulatory compliance.

In this role you will contact customers about payments, facilitate extensions and modifications, and maintain accurate loan records while building strong customer relationships and contributing to office productivity.