Loan & Pawn Customer Service Specialist (Full-Time)

Community Choice Financial Family of Brands; Tifton (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Performance-based career advancement

Educational Reimbursement Program

Medical insurance options

401(k) Retirement plan with company-mq

Company life and AD&D insurance

Paid Time Off

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to support store operations and deliver an exceptional customer experience in our Georgia locations. You will guide customers through loan/pawn processes, educate on options, and help build lasting relationships with clients and team members.

The role emphasizes in-person, full-time work with periodic Saturday hours, strong attention to detail, and a proactive, friendly demeanor.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required and conducted in accordance with applicable law.
• Ability to meet the physical demands of the position (standing up to 90%, lifting up to 25 pounds).

Responsibilities

• Provide exceptional customer experience throughout the loan/pawn process.
• Assist in customer account management and scheduling.
• Meet performance standards by leveraging partnerships and obtaining referrals.
• Develop customer relationships to build new business and brand loyalty.
• Conduct vehicle appraisals using the assessment tool.
• Enter and maintain customer data in the POS system.
• Uphold company policies and legal compliance.
• Manage cash handling and store security procedures.
• Communicate effectively with customers and team members.
• Maintain a full-time in-person schedule, including limited Saturdays.

Skills

Communication skills

Verbal communication

Written communication

Customer service

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Point of Sale

Microsoft Office

Other computer systems

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to support store operations and deliver an exceptional customer experience in our Georgia locations. You will guide customers through loan/pawn processes, educate on options, and help build lasting relationships with clients and team members.

The role emphasizes in-person, full-time work with periodic Saturday hours, strong attention to detail, and a proactive, friendly demeanor.