Loan Operations Lead — Fast, Detail-Driven Coordinator

Coldwell-Banke; Virginia Beach (VA); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

Job summary

Coldwell Banker Premier is seeking a Loan Operations Coordinator to oversee mortgage processing workflows, ensure timely disclosures, and coordinate with loan officers and processors. You will lead morning file assignments, monitor timelines, and drive compliance across the loan lifecycle.

The role emphasizes strong leadership, meticulous attention to detail, and proactive communication to keep loans moving smoothly. Equal opportunity employer with competitive benefits is offered.

Qualifications

• Strong experience in mortgage operations or loan processing.
• Highly detail-oriented with excellent organizational skills.
• A proven leader with strong communication skills and the ability to manage team performance.

Responsibilities

• Disclosures: Ensure all disclosure requests are completed same-day. If delays occur, you’ll communicate with Loan Officers (LOs) and resolve issues.
• File Assignment: Manage loan file assignments to processors and verify the submission team has access to all pending disclosure files.
• Submissions: Guarantee same-day completion of submission requests, track hard stops, address delays, and ensure timely sending of initial Closing Disclosures (CDs).
• Processing & Communication: Ensure processors contact borrowers and LOs within 48 hours of receiving files. Ensure disclosures are signed, appraisals ordered, and the initial CD is signed if required.
• Closing Oversight: Confirm CDs are pre-balanced 72 hours before clear-to-close (CTC), verify pricing accuracy with LOs, and ensure the closing package is ready within 48 hours.
• Administrative Tasks: Assist with onboarding new loan officers, handle some marketing duties, and manage post-close compliance.

Skills

Mortgage operations

Attention to detail

Leadership & communication

Job description

Coldwell Banker Premier is seeking a Loan Operations Coordinator to oversee mortgage processing workflows, ensure timely disclosures, and coordinate with loan officers and processors. You will lead morning file assignments, monitor timelines, and drive compliance across the loan lifecycle.

The role emphasizes strong leadership, meticulous attention to detail, and proactive communication to keep loans moving smoothly. Equal opportunity employer with competitive benefits is offered.