LOAN COORDINATOR

American Pacific Mortgage Corporation; Idaho; On-site; USD 40,000 - 55,000; Full time

Job summary

American Pacific Mortgage Corporation is seeking a highly organized and proactive Loan Coordinator to work in-office. This critical role will support the daily operations of our mortgage branch by managing loan pipelines and providing operational support to Branch Managers and Loan Officers.

The ideal candidate must have strong organizational skills, proficiency in Microsoft Office, and a professional demeanor while delivering exceptional customer service. Preferred qualifications include a bachelor's degree and experience in mortgage lending or financial services.

Qualifications

• Strong organizational, communication, and multitasking skills are essential.
• Proficiency in Microsoft Office Suite and mortgage-related software systems is required.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Manage and monitor branch loan pipelines from application through closing.
• Coordinate with Loan Officers, Processors, Underwriters, and Title partners.
• Assist Branch Managers and Regional Managers with day-to-day operations.

Skills

Organizational skills

Communication skills

Multitasking skills

Customer service skills

Education

High school diploma or equivalent

Bachelor's degree or college coursework

Tools

Microsoft Office Suite

Mortgage-related software systems

Job description

We are seeking a highly organized and proactive Loan Coordinator to work in‑office and support the daily operations of our mortgage branch. This individual will play a key role in driving branch loan pipelines, ensuring smooth workflow management, and providing operational support to Branch Managers, Regional Managers, and Loan Officers. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast‑paced, team‑oriented environment.

Key Responsibilities

• Manage and monitor branch loan pipelines from application through closing.
• Coordinate with Loan Officers, Processors, Underwriters, Escrow, and Title partners to help ensure loans move efficiently through the process.
• Assist Branch Managers and Regional Managers with day‑to‑day branch operations and administrative functions.
• Track loan milestones and proactively follow up on outstanding conditions, documentation, and deadlines.
• Maintain accurate loan records and ensure files are organized and compliant with company policies.
• Prepare and distribute pipeline, production, and operational reports as requested.
• Serve as a point of contact for borrowers, referral partners, and internal team members regarding loan status updates.
• Help identify process improvements that increase efficiency and support branch growth.
• Coordinate meetings, training sessions, and branch communications.
• Support leadership with special projects and other duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Strong organizational, communication, and multitasking skills.
• Proficiency in Microsoft Office Suite and mortgage‑related software systems.
• Ability to prioritize tasks and meet deadlines in a fast‑paced environment.
• Professional demeanor and strong customer service skills.

Preferred

• Bachelor's degree or college coursework preferred.
• Previous experience in mortgage lending, banking, loan processing, loan coordination, or financial services.
• Familiarity with mortgage loan products, loan origination systems, and lending guidelines.
• Strong attention to detail
• Excellent follow‑up and time management
• Problem‑solving abilities
• Team‑oriented mindset
• Ability to manage multiple priorities simultaneously
• Strong verbal and written communication skills

This in‑office position is critical to the success of the branch by helping drive loan pipeline performance, supporting leadership, and ensuring efficient day‑to‑day operations. The Loan Coordinator will work closely with Branch and Regional Management to help achieve production goals and deliver an exceptional customer experience.