LMS Technical Support Specialist

httpsladgovcomjobopenings; Portsmouth (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

httpsladgovcomjobopenings is seeking an LMS Technical Support Specialist to ensure reliable student and instructor access to the online learning environment and to resolve issues that could interfere with instruction.

The role requires maintaining access, troubleshooting instructional problems, and verifying accessibility of courses and materials before sessions. It involves supporting online learning across active academic periods.

Qualifications

• Experience supporting Learning Management Systems or online learning platforms.
• Troubleshoot account, access, and course-delivery issues.
• Understand online course and user-account administration.
• Comply with applicable information-security and privacy requirements.

Responsibilities

• Maintain student and instructor access to the LMS.
• Troubleshoot technical problems affecting online instruction.
• Verify courses and instructional materials are accessible before sessions begin.
• Track and escalate unresolved technical issues when necessary.

Skills

LMS support

Job description

Schedule:

Full-time technical support should be available throughout active academic sessions. Coverage must support students and instructors during online instructional periods, including evening classes.

Summary:

The LMS Technical Support Specialist will maintain reliable student and instructor access to the online learning environment and resolve technology problems that could interfere with instruction.

Requirements:

• Must have experience supporting Learning Management Systems or online learning platforms.
• Must be capable of troubleshooting account, access, and course-delivery issues.
• Must understand online course and user-account administration.
• Must comply with applicable information-security and privacy requirements.

Duties:

• Maintain student and instructor access to the LMS.
• Troubleshoot technical problems affecting online instruction.
• Verify courses and instructional materials are accessible before sessions begin.
• Track and escape unresolved technical issues when necessary.