Learning Services Coordinator

J. Kent Staffing; Denver (CO); On-site; USD 33,000 - 34,000; Part time

Job summary

J. Kent Staffing is seeking a part-time, temporary Learning Management System (LMS) Coordinator for a nonprofit educational organization in Denver.

The role reports to the SVP of Programs and focuses on daily administration, user management, and platform optimization to ensure a positive learner experience. Responsibilities include configuring LMS settings, managing user accounts and permissions, generating reports, supporting learners, and coordinating content updates across platforms.

Qualifications

• Experience administering a Learning Management System (LMS) or similar SaaS platform.
• Strong attention to detail and organizational skills.
• Excellent customer service and communication abilities.
• Experience troubleshooting user issues and providing technical support.
• Proficiency with Microsoft Excel.
• Ability to analyze data and generate meaningful reports.
• Ability to work independently and manage priorities with minimal supervision.

Responsibilities

• LMS Administration & User Management: Create, modify, and deactivate user accounts; manage roles and access; support learners.
• System Configuration & Maintenance: Configure LMS settings, course catalogs, and learning paths; track changes.
• User Support & Issue Resolution: Serve as primary contact for LMS support; troubleshoot and resolve issues.
• Learner Engagement & Program Support: Monitor participation; manage badges and incentives; coordinate communications.
• Reporting & Analytics: Generate engagement and performance reports; ensure data accuracy across dashboards.
• Platform Coordination & Content Management: Ensure information consistency; assist with content updates and testing.

Skills

LMS administration

Attention to detail

Customer service

Excel proficiency

Data reporting

Independent work

Education

High school diploma or equivalent

Experience with learning technology platforms

Tools

MS Excel

Job description

Company/Position Overview: Our client, a non-profit in the educational field, needs a part-time, temporary Learning Management System (LMS) Coordinator. This position will report to the SVP of Programs and will be responsible for overseeing the daily administration, support, and optimization of our learning platform. This role will serve as the primary resource responsible for user administration, learner support, system maintenance, reporting, content and product updates, and coordination across related platforms.

The ideal candidate is highly organized, technology-savvy, service-oriented, and comfortable managing multiple priorities while ensuring a positive learner experience. This position plays a key role in maintaining platform integrity, supporting user engagement initiatives, and ensuring accurate and consistent information across our learning ecosystem. This could be a foot-in-the-door opportunity for a full-time position.

Pay: $24.00 - $25.00/hour

Schedule: 15-20 hours/week, Monday - Friday

Assignment Length: ASAP for 4-6 months

Job Duties:

LMS Administration & User Management

• Create, modify, and deactivate user accounts.
• Manage user roles, permissions, and access requests.
• Conduct periodic reviews of user access and data accuracy.
• Maintain user privacy standards and ensure compliance with organizational policies.
• Support learners and internal stakeholders with account-related issues.

System Configuration & Maintenance

• Configure and maintain LMS settings, course catalogs, learning paths, and system parameters.
• Manage course and product start and end dates.
• Coordinate product updates, additions, and content changes within the platform.
• Track configuration changes and maintain supporting documentation.
• Validate system functionality following vendor updates or platform enhancements.

User Support & Issue Resolution

• Serve as the primary point of contact for LMS support inquiries.
• Troubleshoot user issues and provide timely resolution.
• Manage and prioritize support requests and tickets.
• Escalate complex technical issues to vendors or technical support partners as needed.
• Develop and maintain user guides, FAQs, and knowledge base resources.

Learner Engagement & Program Support

• Monitor learner participation and engagement.
• Manage badge programs and maintain learner recognition or awards leaderboards.
• Track and coordinate participation incentives and related communications.
• Support initiatives that improve learner engagement and overall user experience.

Reporting & Analytics

• Generate and distribute user engagement, participation, and performance reports.
• Produce product order and enrollment-related reporting.
• Monitor trends and provide insights to support program effectiveness and decision-making.
• Maintain data accuracy across reports and dashboards.

Platform Coordination & Content Management

• Ensure consistency of information across the company website, registration platform, and LMS.
• Coordinate updates among internal stakeholders and external platform providers.
• Assist with testing and validation of system changes, new courses, and updated content.
• Maintain documentation related to processes, system configurations, and operational procedures.
• Identify opportunities to improve platform usability, learner engagement, and administrative efficiency.
• Document recurring issues and recommend process improvements.
• Support ongoing optimization of LMS operations and user experience.

Essential Knowledge, Skills, and Abilities:

• Experience administering a Learning Management System (LMS), SaaS platform, or similar business application.
• Strong attention to detail and organizational skills.
• Excellent customer service and communication skills.
• Experience troubleshooting user issues and providing technical support.
• Proficiency with Microsoft Office applications, particularly Excel.
• Ability to analyze data and generate meaningful reports.
• Ability to work independently and manage priorities with minimal supervision.

Education and Experience:

• High school diploma or equivalent
• 2+ years of professional experience with learning technology platforms, online education, certification programs, or professional development programs.
• Experience managing learner engagement initiatives, incentive programs, or gamification features.
• Familiarity with website, registration, or e-commerce platforms.
• Experience creating process documentation and user training materials.

J. Kent Staffing is an Equal Opportunity Employer