LMS Technical Support Specialist
Ladgov Corporation
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Job summary
Ladgov Corporation seeks an LMS Technical Support Specialist to ensure uninterrupted student and instructor access to the online learning environment. You will diagnose and resolve issues that could disrupt instruction and support users during online sessions.
Responsibilities include maintaining access, troubleshooting system problems, validating course content availability, and escalating unresolved issues when needed in a timely manner.
Qualifications
- Experience supporting Learning Management Systems or online learning platforms.
- Able to troubleshoot account, access, and course-delivery issues.
- Understand online course and user-account administration.
- Must comply with information-security and privacy requirements.
Responsibilities
- Maintain student and instructor access to the LMS.
- Troubleshoot technical problems affecting online instruction.
- Verify courses and instructional materials are accessible before sessions begin.
- Track and escalate unresolved technical issues when necessary.
Skills
Job description
Schedule:
Full-time technical support should be available throughout active academic sessions. Coverage must support students and instructors during online instructional periods, including evening classes.
Summary:
The LMS Technical Support Specialist will maintain reliable student and instructor access to the online learning environment and resolve technology problems that could interfere with instruction.
Requirements:
- Must have experience supporting Learning Management Systems or online learning platforms.
- Must be capable of troubleshooting account, access, and course-delivery issues.
- Must understand online course and user-account administration.
- Must comply with applicable information-security and privacy requirements.
Duties:
- Maintain student and instructor access to the LMS.
- Troubleshoot technical problems affecting online instruction.
- Verify courses and instructional materials are accessible before sessions begin.
- Track and escape unresolved technical issues when necessary.
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