LMS Support Engineer: Online Learning Access & Troubleshooting

httpsladgovcomjobopenings; Portsmouth (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

httpsladgovcomjobopenings is seeking an LMS Technical Support Specialist to ensure reliable student and instructor access to the online learning environment and to resolve issues that could interfere with instruction.

The role requires maintaining access, troubleshooting instructional problems, and verifying accessibility of courses and materials before sessions. It involves supporting online learning across active academic periods.

Qualifications

• Experience supporting Learning Management Systems or online learning platforms.
• Troubleshoot account, access, and course-delivery issues.
• Understand online course and user-account administration.
• Comply with applicable information-security and privacy requirements.

Responsibilities

• Maintain student and instructor access to the LMS.
• Troubleshoot technical problems affecting online instruction.
• Verify courses and instructional materials are accessible before sessions begin.
• Track and escalate unresolved technical issues when necessary.

Skills

LMS support

Job description

httpsladgovcomjobopenings is seeking an LMS Technical Support Specialist to ensure reliable student and instructor access to the online learning environment and to resolve issues that could interfere with instruction.

The role requires maintaining access, troubleshooting instructional problems, and verifying accessibility of courses and materials before sessions. It involves supporting online learning across active academic periods.