LMS Support Specialist

Horizontal Talent; Frisco (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Horizontal Talent is seeking a diligent LMS Support Specialist to help users get the most from our learning management system. You will troubleshoot access issues, handle password resets, and process role or permission updates while keeping ticket records accurate.

You will follow established workflows, communicate clearly with users, and escalate complex problems as needed. The role emphasizes attention to detail, independent work when appropriate, and a customer-focused approach in a

Qualifications

• Experience working in a ticketing, service desk, or helpdesk environment.
• Strong attention to detail, especially when handling access and permissions.
• Clear written communication skills for professional user support.
• Ability to follow standard workflows and documented processes.
• Comfort learning new systems quickly and working with technical tools.
• Basic Excel skills, including filtering and formatting.
• General technical aptitude and problem-solving ability.

Responsibilities

• Respond to LMS support tickets related to password resets, access requests, and role or permission updates
• Update manager and administrator access as needed following established procedures
• Diagnose common user issues and apply documented troubleshooting steps
• Escalate more complex or system-level problems to the appropriate support team
• Maintain accurate records of ticket activity, resolutions, and access changes
• Follow security, access control, and data handling guidelines carefully
• Communicate clearly with users about status updates, resolutions, and next steps
• Assist with basic reporting and audit support when requested

Skills

Ticketing/Service desk

Attention to detail

Written communication

Follow workflows

Learning new systems

Excel basics

Tech aptitude

User provisioning

Access management

Reporting / audit support

Job description

Join a dynamic support team helping users get the most out of a learning management system through responsive, detail-focused service. This role is ideal for someone who enjoys troubleshooting access issues, resolving ticket requests, and keeping systems running smoothly behind the scenes.

Responsibilities

• Respond to LMS support tickets related to password resets, access requests, and role or permission updates
• Update manager and administrator access as needed following established procedures
• Diagnose common user issues and apply documented troubleshooting steps
• Escalate more complex or system-level problems to the appropriate support team
• Maintain accurate records of ticket activity, resolutions, and access changes
• Follow security, access control, and data handling guidelines carefully
• Communicate clearly with users about status updates, resolutions, and next steps
• Assist with basic reporting and audit support when requested

Skills

• Experience working in a ticketing, service desk, or helpdesk environment
• Strong attention to detail, especially when handling access and permissions
• Clear written communication skills for professional user support
• Ability to follow standard workflows and documented processes
• Comfort learning new systems quickly and working with technical tools
• Basic Excel skills, including filtering and formatting
• General technical aptitude and problem-solving ability

Preferred Skills

• Previous experience with user provisioning or access management
• Exposure to learning management systems or similar enterprise platforms
• Familiarity with basic reporting or audit support tasks
• Ability to work independently while knowing when to escalated issues
• Customer-focused mindset with a commitment to helpful, timely support

Horizontal is committed to building a diverse, equitable, and inclusive workplace where every person is valued and respected. We welcome applicants from all backgrounds and experiences and encourage candidates who are excited to contribute to a collaborative, inclusive environment to apply.