LMS Support Specialist — Empower Faculty & Students

Texas Woman's University; Denton (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A notable university in Texas is seeking an LMS Support Specialist to provide technical assistance and training for Learning Management Systems. This role includes troubleshooting LMS issues, assisting faculty and students with inquiries, and delivering training sessions. The ideal candidate will possess an associate degree in a related field, experience in technical support, and exceptional problem-solving skills. A strong commitment to user success is essential in this position.

Qualifications

• 1–2 years of experience in technical support or end-user computing required.
• Experience in LMS support preferred.
• Ability to write clear documentation and provide training.

Responsibilities

• Provide technical support for LMS systems and services.
• Assist faculty with course setup questions and LMS navigation.
• Write knowledgebase articles and troubleshooting documents.

Skills

Customer service

Technical support

Analytical skills

Problem-solving skills

Communication skills

Education

Associate degree in information technology or related field

Bachelor’s degree or equivalent experience

Tools

Canvas

Job description

A notable university in Texas is seeking an LMS Support Specialist to provide technical assistance and training for Learning Management Systems. This role includes troubleshooting LMS issues, assisting faculty and students with inquiries, and delivering training sessions. The ideal candidate will possess an associate degree in a related field, experience in technical support, and exceptional problem-solving skills. A strong commitment to user success is essential in this position.