LMS Support Specialist - Access & Course Tech Troubleshooter

Ladgov Corporation; Portsmouth (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Ladgov Corporation seeks an LMS Technical Support Specialist to ensure uninterrupted student and instructor access to the online learning environment. You will diagnose and resolve issues that could disrupt instruction and support users during online sessions.

Responsibilities include maintaining access, troubleshooting system problems, validating course content availability, and escalating unresolved issues when needed in a timely manner.

Qualifications

• Experience supporting Learning Management Systems or online learning platforms.
• Able to troubleshoot account, access, and course-delivery issues.
• Understand online course and user-account administration.
• Must comply with information-security and privacy requirements.

Responsibilities

• Maintain student and instructor access to the LMS.
• Troubleshoot technical problems affecting online instruction.
• Verify courses and instructional materials are accessible before sessions begin.
• Track and escalate unresolved technical issues when necessary.

Skills

LMS support

Account access troubleshooting

Course delivery issues

Online course administration

Job description

Ladgov Corporation seeks an LMS Technical Support Specialist to ensure uninterrupted student and instructor access to the online learning environment. You will diagnose and resolve issues that could disrupt instruction and support users during online sessions.

Responsibilities include maintaining access, troubleshooting system problems, validating course content availability, and escalating unresolved issues when needed in a timely manner.