eLearning Technologist

Wake Technical Community College; Raleigh (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

A community college in North Carolina is seeking a technology support specialist who will provide training on the college's learning management system (LMS) and offer ongoing helpdesk support for faculty and students. The role requires a bachelor's degree in a technology-related field and one year of support experience. Ideal candidates will have advanced knowledge of Microsoft products and excellent communication skills to effectively assist a diverse user population.

Qualifications

• Bachelor's degree in a technology related field or equivalent combination of education and experience.
• One year of technology/helpdesk support experience.

Responsibilities

• Provides LMS training and workshops on various eLearning technologies.
• Provides training and support for web conferencing tools.
• Provides LMS helpdesk support for faculty and students.
• Assists in managing content in the Academic Tech Toolkit.
• Monitors developments in emerging technologies for potential implementation.

Skills

Advanced knowledge of Microsoft Products

Proficient in Blackboard or equivalent LMS

Excellent communication skills

Project management skills

Organizational skills

Time management skills

Understanding of web accessibility for individuals with disabilities

Ability to communicate complex technical matters

Ability to work under time constraints

Ability to work with diverse populations

Education

Bachelor's degree in a technology related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Blackboard

Job description

Pay Grade: Technician 6

This position provides training, technology solutions, and offers ongoing support to faculty across all teaching modalities on effectively using the college’s learning management system (LMS) and other educational technology tools. In addition, the role provides helpdesk support to students for the LMS and related educational technologies, ensuring a smooth and accessible learning experience for all users.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

Responsibilities

• Provides LMS training; accessibility workshops, and workshops on other eLearning technology related topics to include tools such as but not limited to: Softchalk, Snagit, YuJa, and H5P
• Provides training and support to colleges’ web conferencing tools
• Provides LMS helpdesk support in various modalities for faculty and students
• Assists in managing content in the Academic Tech Toolkit departmental site
• Monitors developments in emerging technologies and makes recommendations for potential implementation

Knowledge, Skills & Abilities

• Advanced knowledge of Microsoft Products (Word, Excel, PowerPoint, Teams)
• Proficient in Blackboard or equivalent LMS
• Excellent communication, technological, project management, organizational, and time management skills
• Skill in effectively communicating complex technical matters related to disabilities both verbally and in writing
• Understanding of how individuals with disabilities access the web
• Ability to work efficiently under time constraints; ability to multi-task and prioritize
• Ability to work comfortably with diverse populations and with people from all areas and levels of the College
• Ability to work occasional evening hours

Requirements

• Bachelor's degree in a technology related field or an equivalent combination of education and experience
• One year of technology/helpdesk support experience

Preferences

• Bachelor's degree in a technology related field
• One year of online training or online teaching experience