LMS Experience & Migration Specialist

The Planet Group; Boston (MA); On-site; USD 34,000 - 52,000; Full time

Job summary

The Planet Group is seeking an LMS Learning Experience Support professional in Boston, MA to help manage and migrate the organization's new Cornerstone Galaxy system. You will create user resources, upload content, and oversee rosters while ensuring an accessible, user-centered learning environment.

Responsibilities include QA checks, content organization, and assisting with migration planning and Tier 2 support. Strong communication and documentation skills are essential.

Qualifications

• Knowledge of Learning Management Systems; Cornerstone platform experience preferred.
• Understanding of human-centered design principles and adult learning theory.
• Project coordination and management skills.
• Strong attention to detail and quality assurance capabilities.
• Ability to make informed decisions and maintain a solutions-oriented mindset.
• Excellent customer service and service delivery skills.
• Clear and effective verbal and written communication.
• Ability and willingness to learn new systems, tools, and processes.

Responsibilities

• Create, maintain, and update user-facing documentation, how-to guides, and help resources.
• Support LMS implementation, migration, change management, and user learning.
• Help improve system knowledge, adoption, and the overall learner experience.
• Conduct QA checks to ensure courses are accessible and functioning properly.
• Support course repository maintenance and content organization.
• Assist with uploading and publishing learning content and sessions.
• Coordinate content migration, session uploads, and roster management.
• Assist with Tier 2 help desk tickets and basic system troubleshooting.

Skills

LMS knowledge

Cornerstone platform experience

Project coordination

QA & accessibility checks

Documentation/writing

Customer service

Communication

Tools

Cornerstone Galaxy

Job description

The Planet Group is seeking an LMS Learning Experience Support professional in Boston, MA to help manage and migrate the organization's new Cornerstone Galaxy system. You will create user resources, upload content, and oversee rosters while ensuring an accessible, user-centered learning environment.

Responsibilities include QA checks, content organization, and assisting with migration planning and Tier 2 support. Strong communication and documentation skills are essential.