Online Learning Specialist

Planet Group; Boston (MA); On-site; USD 58,000 - 66,000; Full time

Job summary

Planet Group is seeking an Online Learning Specialist in Boston to support LMS migration and ongoing learning initiatives. The role focuses on creating user resources, uploading content, managing rosters, and handling routine inquiries to ensure a user-centered, accessible LMS experience.

The position requires 2–3 years of LMS administration experience and a Bachelor’s degree. It offers hourly pay and a 6-month contract, with responsibilities spanning QA, content publishing, and Tier 2 help desk

Qualifications

• 2–3 years of LMS administration and online learning program management.
• Cornerstone experience preferred.
• Proficient with Microsoft Office (Word, Excel, PowerPoint) and Teams/SharePoint.
• Experience in a large, complex organization with multiple stakeholders.

Responsibilities

• LMS Learning Experience Support and documentation creation.
• Assist with LMS implementation, migration, and user learning.
• Coordinate content migration, roster management, and QA.
• Tier 2 help desk support and basic troubleshooting.

Skills

LMS administration

Cornerstone

MS Office

SharePoint

Teams

Communication skills

Project coordination

Education

Bachelor's degree

Tools

Cornerstone

Job description

Title OnLine Learning Specialist
42-48 per hour
Boston MA
6 monthContract

The Online Learning Temp supports the management of digital learning experiences that build skills, support technical development, and deliver just-in-time learning resources through online learning systems.

The Online Learning team serves as the primary business owner of the Learning Management System (LMS), overseeing front-end administration and the overall learner experience. Responsibilities include uploading and publishing courses, curating content, and creating user resources and documentation to support system knowledge and adoption.

This role will support the migration and implementation of the organization's new LMS, Cornerstone Galaxy. Key responsibilities include project coordination, creating user resources, uploading content and sessions, managing rosters, and responding to general system inquiries.

The Online Learning Temp will help ensure the online learning environment is user-centered, accessible, and scalable, making learning resources available when and where employees need them.

Key Responsibilities

1. LMS Learning Experience Support - 40%

• Create, maintain, and update user-facing documentation, how-to guides, and help resources.

• Support LMS implementation, migration, change management, and user learning.

• Help improve system knowledge, adoption, and the overall learner experience.

2. Instructional Support, Quality Assurance, and Course Repository Maintenance - 30%

• Conduct quality assurance (QA) checks to ensure online courses are accessible, technically sound, and functioning properly.

• Support course repository maintenance and content organization.

• Assist with uploading and publishing learning content and sessions.

3. LMS System Integration and Migration - 20%

• Support coordination, scheduling, and task planning for migration to the new LMS.

• Assist with project management activities related to LMS implementation.

• Coordinate content migration, session uploads, and roster management.

4. Tier 2 Help Desk Support - 10%

• Assist with Tier 2 help desk tickets.

• Provide basic system troubleshooting and respond to general LMS inquiries.

• Help resolve user issues and elevate more complex technical problems as needed.

Required Education

• Bachelor's degree required.

Required Qualifications

• 2-3 years of experience administering a Learning Management System (LMS) and managing online learning programs; Cornerstone experience preferred.

• Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint, as well as Teams and SharePoint.

• Experience working in a large, complex organization with multiple stakeholders.

Preferred Experience

• Experience working in higher education is preferred but not required.

Required Skills and Competencies

• Knowledge of Learning Management Systems; Cornerstone platform experience preferred.

• Understanding of human-centered design principles and adult learning theory.

• Project coordination and management skills.

• Strong attention to detail and quality assurance capabilities.

• Ability to make informed decisions and maintain a solutions-oriented mindset.

• Excellent customer service and service delivery skills.

• Clear and effective verbal and written communication.

• Ability and willingness to learn new systems, tools, and processes.