Online Learning Specialist

The Planet Group; Boston (MA); On-site; USD 34,000 - 52,000; Full time

Job summary

The Planet Group is seeking an LMS Learning Experience Support professional in Boston, MA to help manage and migrate the organization's new Cornerstone Galaxy system. You will create user resources, upload content, and oversee rosters while ensuring an accessible, user-centered learning environment.

Responsibilities include QA checks, content organization, and assisting with migration planning and Tier 2 support. Strong communication and documentation skills are essential.

Qualifications

• Knowledge of Learning Management Systems; Cornerstone platform experience preferred.
• Understanding of human-centered design principles and adult learning theory.
• Project coordination and management skills.
• Strong attention to detail and quality assurance capabilities.
• Ability to make informed decisions and maintain a solutions-oriented mindset.
• Excellent customer service and service delivery skills.
• Clear and effective verbal and written communication.
• Ability and willingness to learn new systems, tools, and processes.

Responsibilities

• Create, maintain, and update user-facing documentation, how-to guides, and help resources.
• Support LMS implementation, migration, change management, and user learning.
• Help improve system knowledge, adoption, and the overall learner experience.
• Conduct QA checks to ensure courses are accessible and functioning properly.
• Support course repository maintenance and content organization.
• Assist with uploading and publishing learning content and sessions.
• Coordinate content migration, session uploads, and roster management.
• Assist with Tier 2 help desk tickets and basic system troubleshooting.

Skills

LMS knowledge

Cornerstone platform experience

Project coordination

QA & accessibility checks

Documentation/writing

Customer service

Communication

Tools

Cornerstone Galaxy

Job description

The Online Learning Temp supports the management of digital learning experiences that build skills, support technical development, and deliver just-in-time learning resources through online learning systems.

The Online Learning team serves as the primary business owner of the Learning Management System (LMS), overseeing front-end administration and the overall learner experience. Responsibilities include uploading and publishing courses, curating content, and creating user resources and documentation to support system knowledge and adoption.

This role will support the migration and implementation of the organization’s new LMS, Cornerstone Galaxy. Key responsibilities include project coordination, creating user resources, uploading content and sessions, managing rosters, and responding to general system inquiries.

The Online Learning Temp will help ensure the online learning environment is user-centered, accessible, and scalable, making learning resources available when and where employees need them.

Key Responsibilities

1. LMS Learning Experience Support – 40%

Create, maintain, and update user-facing documentation, how-to guides, and help resources.

Support LMS implementation, migration, change management, and user learning.

Help improve system knowledge, adoption, and the overall learner experience.

2. Instructional Support, Quality Assurance, and Course Repository Maintenance – 30%

Conduct quality assurance (QA) checks to ensure online courses are accessible, technically sound, and functioning properly.

Support course repository maintenance and content organization.

Assist with uploading and publishing learning content and sessions.

3. LMS System Integration and Migration – 20%

Support coordination, scheduling, and task planning for migration to the new LMS.

Assist with project management activities related to LMS implementation.

Coordinate content migration, session uploads, and roster management.

Assist with Tier 2 help desk tickets.

Provide basic system troubleshooting and respond to general LMS inquiries.

Help resolve user issues and escal... as needed.

Required Skills and Competencies

Knowledge of Learning Management Systems; Cornerstone platform experience preferred.

Understanding of human-centered design principles and adult learning theory.

Project coordination and management skills.

Strong attention to detail and quality assurance capabilities.

Ability to make informed decisions and maintain a solutions-oriented mindset.

Excellent customer service and service delivery skills.

Clear and effective verbal and written communication.

Ability and willingness to learn new systems, tools, and processes.